Customer Service Assistant

Description

Job Summary: We are seeking a Customer Service Assistant to strengthen our team by providing support and managing inquiries to ensure an excellent customer experience. Key Highlights: 1. Enriching professional experience in an inclusive and diverse environment. 2. Opportunity to work in a leading editorial team in the educational sector. 3. Work experience through internships to develop skills. **Customer Service Assistant** ================================ Location: San Fernando de Henares, M, ES, 28830 Salary: N/A Division: Group Operations Department: Customer Services We aim to strengthen our Customer Service team with three individuals to provide support during the back-to-school campaign. At OUP, we work to deliver an **excellent experience to our customers**, based on effective communication, swift resolution of issues, and continuous improvement of their satisfaction and loyalty. Are you ready to join our team? **Expected Start Date:** First week of June 2026 Main Responsibilities: * Handle and manage inquiries regarding our products and services. * Support current and prospective customers by advising them on our catalog. * Manage and keep customer information up to date in our systems. * Resolve incidents and complaints, following up until closure. * Identify customer needs to recommend appropriate solutions. * Analyze customer data and prepare reports. **What We Are Looking For:** * Prior experience in customer service. * Excellent communication and active listening skills. * Analytical ability and problem-solving skills. * Organizational skills and multitasking capability. * Knowledge of the educational/editorial sector is desirable. **What We Offer:** * An enriching professional experience in an inclusive and diverse environment. * The opportunity to work in a leading editorial team in the educational sector. * A work-based internship experience that will help you develop your skills and advance your professional career. Work-life balance is very important to us; currently, we operate a hybrid and flexible model combining office and remote work. If you believe you meet the requirements and wish to join our team, we would love to get to know you. *At OUP, we are fully committed to diversity within and across our teams and to ensuring an inclusive environment where everyone can thrive and grow. We seek a team representative of the markets we serve and actively encourage applications from all candidates.* We are committed to supporting diversity in our workforce, and ensuring an inclusive environment where all individuals can thrive. We seek to employ a workforce representative of the markets that we serve and encourage applications from all. Job Category: Support \& Operations