Customer Service - Post-Sales

Description

At Padelpoint, we continue growing both on and off the court, promoting padel nationally and internationally. We are hiring talent for the position of: Customer Service \- Post-Sales **About Us** At Padelpoint, we are a leading company in the expansion and development of padel. We operate a top-tier club and the largest online store offering the widest variety of paddles and equipment for this sport. Our specialized online padel store ships products to all continents, offering 24-hour delivery and personalized customer service, positioning us as industry leaders in Spain. **Your Mission** We seek a professional whose mission is to deliver outstanding customer service throughout the post-sales process—efficiently, effectively, and empathetically managing issues and inquiries, ensuring a satisfying experience and reinforcing our customers’ trust in the brand. **Key Responsibilities:** * Handle customer inquiries and issues via various support channels (email, phone, and chat). * Process returns, exchanges, warranties, and complaints according to established procedures. * Track issues to resolution, keeping customers informed at every stage. * Coordinate with Logistics, Procurement, E\-commerce, and Warehouse departments to ensure efficient case management. * Record and update issue-related information in the management system. * Analyze and identify recurring issues, proposing improvements to optimize the customer experience. * Ensure compliance with defined service-level agreements and response time targets. * Deliver a friendly, professional, and customer-satisfaction-oriented approach in every interaction. **Who We’re Looking For:** * Education in Administration, Commerce, Customer Service, or related fields. * Prior experience in customer service, post-sales support, or issue management roles. * Proficiency with office tools and experience using ERP, CRM, or other management platforms. * Excellent communication skills, empathy, and strong customer orientation. * Strong organizational ability, problem-solving skills, and capacity to manage priorities. * Commitment to service quality and continuous improvement. **What We Offer** You will join a leading padel-sector company experiencing robust national and international growth—offering dynamic professional development opportunities and collaboration with a team dedicated to excellence. If you are passionate about logistics, organization, and continuous improvement, **we want to meet you**. Salary: 20\.000,00€\-23\.000,00€ per year Work Location: On-site employment