Customer Experience Assistant

Description

Job Summary: We are seeking a Customer Experience Assistant to manage and improve the experience of end users by resolving complaints and coordinating solutions. Key Highlights: 1. Manage and enhance the customer experience. 2. Propose quick and effective solutions to inquiries and problems. 3. Opportunities for training and professional growth. Do you enjoy customer service and have a passion for helping improve end-user experience? Do you want to join a dynamic environment where collaboration and innovation are core values? If so, this position is the opportunity you’ve been looking for! **Why this position?** As a **Customer Experience Assistant**, you will be a key player in managing and improving our customers’ experience. You will be involved in tracking our end users’ needs and complaints, working continuously to deliver efficient and effective solutions. **Your main responsibilities will include:** * Responding to customer complaints, inquiries, and issues by proposing quick and effective solutions. * Supporting coordination with other departments to resolve incidents. * Handling phone calls and emails from potential and existing customers, providing appropriate information and assistance. * Applying established communication procedures to ensure consistent, high-quality service. * Conducting and analyzing customer satisfaction surveys. * Supporting complaint management. * Accurately recording all interactions with end users (complaints, requests, resolutions, etc.). * Supporting inspection and auditing activities related to resort services, facilities, and accommodations. * Performing any other duties linked to the specific professional requirements of the role. **What we offer:** * **Contract type:** Permanent\-intermittent. * **Working hours:** Full-time. * **Schedule:** Continuous, with two consecutive weekly days off occurring during weekdays. * **Salary:** €21\.600–€22\.600 gross per year, paid in 14 installments, pro-rated according to time worked. * **Benefits package:** Private health insurance (comprehensive, with no waiting period, subject to Grup Blasi’s eligibility requirements), flexible compensation, daily buffet at a reduced price, open-house days, and much more! * **Opportunities for training and professional growth.** **Let the adventure begin!** *“We highly value diversity and foster an inclusive and respectful environment.”* **To qualify for this position, you must meet the following requirements:** * Flexible availability. * Proficiency in Catalan, Spanish, and English (a fourth language—Dutch or French, in that order—will be considered an asset). * Office software skills (Microsoft Office and similar tools). * A strong customer-service orientation. * Valid driver’s license (desirable but not mandatory).