**KIMPTON LOS MONTEROS MARBELLA** is an ode to the Mediterranean—a tribute to Marbella’s golden era of the 1970s—featuring 195 rooms and suites, diverse gastronomic venues, a swimming pool, spa, sports facilities, and the most breathtaking coastal views. A hotel that embodies iconic luxury at its highest expression, rooted in the warmth and connection of the Kimpton brand, located in Marbella’s premier area. At Kimpton, you can: **Be yourself:** Be authentically you—bring your true self, your best self. Bring your experiences, your personality, your qualities, your creativity. With these ingredients, you’ll personalize our guests’ stays. **Lead yourself:** We trust you to give your very best—take initiative, do what’s right even when no one is watching, find creative ways to delight our guests and colleagues. We support your growth and continuous improvement. **Make it count:** Why not improve the lives of those around us—yours and our guests’? We care about both, so we seek every opportunity to create personalized experiences (Kimpton Moments) for both. That passion is what gives meaning to our work. What you do matters. You matter. Working at Kimpton is more than just a job—and certainly not like working anywhere else. We value the innovation, creativity, passion, and individuality of every team member, and we want each person to be—and feel—exactly who they are. **What does the role involve?** Our concierge team is dedicated to fulfilling guest requests—from the most routine to the most extraordinary. We’re seeking a trusted hotel concierge who shares our passion for excellence: someone who infuses enthusiasm and passion into everything they do. The concierge will respond to a wide range of guest requests by accurately assessing their needs and preferences while drawing upon personal knowledge and experience to deliver five-star service and maximize guest satisfaction. Reports to the Guest Experience Manager. **Your day-to-day responsibilities** * Greet and welcome guests * Serve as the primary point of contact for guests requiring assistance or information, and fulfill their wishes and needs * Understand guest needs and offer customized solutions by recommending hotel activities and amenities * Acquire comprehensive knowledge of hotel facilities and nearby locations and businesses to provide appropriate recommendations * Organize events, excursions, transportation, etc., upon request from hotel guests * Answer phone calls, make reservations, take and distribute messages or mail, and forward calls * Respond to complaints and identify appropriate resolutions **What we expect from you** * Bachelor’s degree in hospitality or a related field * Minimum 2 years of experience in Front Office/Customer Relations * Fluency in the local language and English; knowledge of additional languages is a plus * Proactive, positive, energetic, dynamic, empathetic, team-oriented, and passionate about service **What you can expect from us** * International hotel rates at IHG hotels with discounts * Opportunities for professional growth within one of the world’s largest hotel companies * Training programs and access to IHG’s learning platform * Meals during your shift * Discount on private health insurance * Kimpton Benefits: our exclusive employee discount platform * A cool workplace atmosphere and lots of fun ?? Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.
David Muñoz
Indeed · HR
David Muñoz
Indeed · HR
