G\+D makes life safer for billions of people worldwide. We build trust in the digital age with integrated security technologies across three business areas: Digital Security, Financial Platforms, and Monetary Technology. For over 170 years, we have been a trusted partner to our customers with innovative SecurityTech solutions! We are an international technology group and a traditional family-owned company with more than 14,000 employees in 40 countries. Creating Trust is our path to success. Trust is the foundation of our cooperation at G\+D. In Payment Technology, our mission is to be at the beginning of every transaction and make it secure and simple. We also create contemporary payment and banking solutions for our digital era. As a single point of contact, we produce and personalize hundreds of millions of payment cards each year and store their "digital twins" \- mobile and digital. Would you like to actively shape the digital transformation with us? At G\+D, a global leader in Smart Cards and Secure Payment solutions, we are looking for a Customer Service Representative to join our Customer Care team. In this role, you will act as the key link between G\+D and our customers in the global banking industry.**What you'll do** **Customer Service / Order Management – Key Responsibilities** -------------------------------------------------------------- * Act as the main point of contact for customers, receiving orders, defining project requirements, and providing guidance and support throughout the entire process. * Manage end\-to\-end order lifecycle from entry through production, shipment, and invoicing, coordinating with internal departments and ensuring timely updates to customers on order status and delivery progress. * Translate customer requirements into internal commitments and provide detailed specifications to Planning and Project Management teams for technical execution. * Handle customer complaints, non\-conformities, returns, and product disposal processes across production and post\-delivery stages. * Ensure smooth execution of production orders by coordinating cross\-functional activities and securing on\-time delivery. * Maintain accurate documentation in compliance with internal procedures and regulatory requirements. * Build and maintain strong relationships with customers, internal stakeholders, and G\+D Group entities. **Logistics \& Trade Compliance** --------------------------------- * Prepare and legalize shipping documentation and coordinate with freight forwarders to ensure efficient shipment execution. * Manage banking documentation related to customs clearance and shipment release. **Reporting \& Finance Coordination** ------------------------------------- * Prepare monthly reporting including month\-end closing, payment alerts, invoicing reports, and sales order backlog analysis. * Support financial processes by monitoring customer payments and ensuring timely follow\-up. **Bank Guarantees \& Tenders** ------------------------------ * Manage the issuance and follow\-up of bid bonds and performance guarantees with banking partners, ensuring full coordination for tender participation and contract execution. ### **A look behind the scenes** ### **Contact** **HR Team Spain** seleccion.gdi@gi\-de.com Job offer **Job Details** --------------- * **Job Title** Client Services \- Egypt **Business Sector** Giesecke \+ Devrient ePayments Iberia S.A C/ 114 nº 27 Polígon Pratenc **Requisition ID** 27388 * **Location** + Prat de Llobregat (BCN), ES**Career level** Experienced **Job Type** Full-time, Permanent contract * **Contact** HR Team Spain seleccion.gdi@gi\-de.com
David Muñoz
Indeed · HR
David Muñoz
Indeed · HR
