Change Management Manager

Description

Job Summary: We are seeking a Change Management Manager for a banking project, focused on ensuring the quality and accessibility of technical and end-user knowledge, optimizing processes according to ITIL and KCS. Key Highlights: 1. Key role in optimizing technical knowledge management 2. Integration of AI/ML for content management 3. Inclusive work environment and professional development Company Description Why work at Sopra Steria? Because being at Sopra Steria also means feeling **Sopra Steria**. We are a recognized European leader in consulting, digital services, and software development, with nearly 56,000 employees across almost 30 countries—and over 4,000 in Spain. We focus on people, their training, and professional development—driving our constant growth and improvement. We are passionate about digital transformation, and just like you, we seek the greatest adventure. We want your everyday experience to become your greatest source of inspiration—to learn, contribute, have fun, grow, and above all, enjoy yourself to the fullest. If you want to join a “**Great Place to Work**” team, keep reading! Job Description What challenge do we propose? We are looking for a Change Management Manager for an important banking-sector project to ensure the quality (timeliness, accuracy, and clarity), accessibility, and management of technical and end-user knowledge—enabling efficient and consistent IT support services across multiple entities and regions. Optimize knowledge management processes in alignment with ITIL and KCS standards to maximize adoption, collaborative contribution, and operational efficiency. Requirements What are we looking for? * Experience in knowledge management within IT or technical environments. * Adoption and adaptation of IT industry frameworks such as ITIL v4 and KCS v6 (Knowledge-Centered Service). * Design and maintenance of multilingual technical and end-user knowledge bases in multiple formats (text, images, videos), including taxonomy and metadata definition. * Advanced configuration and administration of tools such as ServiceNow Knowledge Management (Application and Portal), SharePoint Online, or others. * Interpretation of knowledge performance metrics and translation into actionable insights. * Integration of knowledge management with AI/ML (e.g., chatbot training, automated content classification). * Agile methodologies for managing content backlogs. * Experience in Service Desk or end-user support is desirable. Additional Information What do we offer you? * Permanent contract and full-time schedule * 23 vacation days * Continuous training: technical, transversal, and language competencies. Access to certifications, training from leading Technology Partners, online platforms—and much more! * Life and accident insurance * Flexible compensation options (health insurance, childcare vouchers, transport, meal vouchers, training) * Access to Privilege Club, offering attractive discounts from leading brands * Personalized and detailed onboarding. We support you every step of the way so you feel \#soprano from day one. * Office with dedicated leisure spaces—where work and fun come together! * Camaraderie and a positive atmosphere—we truly believe in the power of unity. And most importantly… You’ll have the opportunity to develop your professional career with us: Together, we’ll create a personalized career plan. You’ll receive training, we’ll set goals, and conduct follow-ups to ensure we achieve them—together. We listen to your priorities and fight for them. Here, your voice matters! Join us and be part of something greater! **The world is how we shape it** We commit to respecting diversity by fostering an inclusive workplace and implementing policies that promote inclusion and social and cultural respect—regardless of gender, age, ability, sexual orientation, or religion—ensuring equal opportunities.