Change Management Manager

Description

Job Summary: We are seeking a Change Management Manager for a banking project, focused on ensuring the quality and accessibility of technical and end-user knowledge, while optimizing ITIL and KCS processes. Key Highlights: 1. Key role in managing technical and end-user knowledge. 2. Optimization of ITIL and KCS processes. 3. Being part of a Great Place to Work team. Company Description Why work at Sopra Steria? Because working at Sopra Steria also means feeling **Sopra Steria**. We are a recognized European leader in consulting, digital services, and software development, with nearly 56,000 employees across almost 30 countries and over 4,000 in Spain. We focus on people — their training and professional development — driving our constant growth and improvement. We are passionate about digital, and like you, we seek the best adventure. We want your everyday experience to become your greatest source of inspiration: learn, contribute, have fun, grow, and above all, enjoy it to the fullest. If you want to join a "**Great Place to Work**" team, keep reading! Job Description What challenge do we propose? We are looking for a Change Management Manager for an important banking sector project to ensure the quality (timeliness, accuracy, and clarity), accessibility, and management of technical and end-user knowledge — enabling efficient and consistent IT support services across multiple entities and regions. Optimize knowledge management processes in alignment with ITIL and KCS standards to maximize adoption, collaborative contribution, and operational efficiency. Requirements What are we looking for? * Experience in knowledge management within IT or technical environments. * Adoption and adaptation of industry-standard frameworks such as ITIL v4 and KCS v6 (Knowledge-Centered Service). * Design and maintenance of multilingual technical and end-user knowledge bases in multiple formats (text, images, videos), including taxonomy and metadata definition. * Advanced configuration and administration of tools such as ServiceNow Knowledge Management (Application and Portal), SharePoint Online, or similar. * Interpretation of knowledge performance metrics and translation into actionable insights. * Integration of knowledge management with AI/ML (e.g., chatbot training, automated content classification). * Agile methodologies for content backlog management. * Experience in Service Desk or end-user support is a plus. Additional Information What do we offer you? * Permanent contract and full-time schedule * 23 vacation days * Continuous training: technical, transversal, and language skills. Access to certifications, training from leading Technology Partners, online platforms, and much more! * Life and accident insurance * Flexible compensation options (health insurance, childcare vouchers, transportation, meal vouchers, training) * Access to Privilege Club, offering attractive discounts from leading brands * Personalized and detailed onboarding. We support you every step of the way so you feel \#soprano from day one. * Office with dedicated leisure spaces — where work and fun come together! * Team spirit and a positive atmosphere — unity is central to who we are. And most importantly… You’ll have the opportunity to develop your professional career with us: Together, we’ll create a personalized career plan. You’ll receive training, set goals, and undergo regular follow-up to ensure we achieve them together. We listen to your priorities and actively champion them. Your voice matters here! Join us and be part of something greater! **The world is how we shape it** We commit to respecting diversity by fostering an inclusive workplace and implementing policies that promote inclusion and social and cultural respect — regardless of gender, age, ability, sexual orientation, or religion — ensuring equal opportunities.