Bellperson

Description

Position Summary: We are seeking a Rooms & Guest Services Operations professional to enhance guest service experience and meet guests' needs. Key Highlights: 1. Commit to guests to enhance service experience 2. Respond efficiently to guests' special requests 3. Work in a luxurious, innovative, and cutting-edge environment **Additional Information** **Job Number**26068863 **Job Category**Rooms \& Guest Services Operations **Location**Carrer Ricardo Curtoys Gotarredona, 37, Santa Eulalia del Rio, Baleares, Spain, 7840 **Schedule**Full Time **Located Remotely?**N **Position Type** Non\-Management **ABOUT THE PROPERTY** The luxurious W Ibiza Beach Hotel stands stylishly on the palm-fringed sandy shore of Santa Eulalia. Located on the island’s east coast—just a 20-minute drive from Ibiza Town, the island’s third-largest municipality—it offers a unique blend of relaxed island life and cosmopolitan energy. As one of Ibiza’s most luxurious hotels, it is an exclusive boho-chic beachfront property with distinctive design inspired by the island’s essence and hippie heritage. Conceived to channel energy toward the horizon, the Mediterranean spirit is reflected in each of its 154 rooms and suites. Culinary excellence takes center stage with Yellow Fish restaurant showcasing the finest local flavors, and STEPS serving award-winning gourmet pizzas. Iconic dining venues such as W Lounge and Wet Deck further elevate the culinary experience with an international cuisine selection. The hotel features two spacious, light-filled meeting rooms, plus wellness facilities including Away® Spa, the FIT® fitness center, and GLOW—a rooftop adults-only pool offering panoramic 360-degree views. To enhance guest experience, the Whatever/Whenever® service ensures every request is handled with impeccable efficiency. **ABOUT THE BRAND** W Hotels’ mission is to Ignite Curiosity and Expand Worlds. We are a place to experience life. We’re here to open doors—and minds. We are constantly inspired by new people and new experiences. A connected, ever-ready spirit lies at our core—and has made us renowned for redefining luxury standards worldwide. Whatever/Whenever is our service culture and philosophy that brings our guests’ passions to life. If you’re original, innovative, and always looking ahead to what’s possible, welcome to W Hotels. By joining W Hotels, you become part of Marriott International’s portfolio of brands. You’ll be where you can do your best work, begin fulfilling your purpose, belong to an incredible global team, and become the best version of yourself. **PRIMARY RESPONSIBILITIES** * Engage with hotel guests to enhance service experience by activating services across all lobby-area establishments (e.g., Restaurant & Bar, Front Desk, Business Center, Lounge, etc.) * Respond to guest requests for special arrangements or services (e.g., transportation, reservations, laundry), either handling them directly or identifying appropriate vendors. * Respond to special requests from guests with specific needs and follow up to ensure their satisfaction. * Gather, summarize, and share local area knowledge to inform guests about property amenities and surrounding area offerings—including special events and local activities. * Contact the appropriate person or department (e.g., Bellperson, Housekeeping, Server – Food & Beverage) as needed to resolve a guest call, request, or issue. Report accidents, injuries, and hazardous working conditions to a manager; complete safety training and certifications. * Comply with all company policies and procedures; ensure uniform and personal appearance are neat and professional; maintain confidentiality of proprietary information; protect company assets. * Welcome and acknowledge all guests according to company standards; anticipate and fulfill guest service needs; assist guests with disabilities; thank guests with genuine appreciation. * Communicate with others using clear, professional language; prepare and review written documents accurately and promptly; answer telephones using appropriate etiquette. * Cultivate and maintain positive working relationships with others; support the team in achieving common goals; listen to and appropriately address fellow employees’ concerns. * Meet quality control expectations and standards. Stand, sit, or walk for extended periods or throughout full shifts. * Move, lift, carry, push, pull, and position objects weighing 10 pounds (4.5 kg) or less without assistance. Perform other reasonable job duties as requested. DESIRABLE SKILLS Education: High school diploma or equivalent GED certificate. Relevant work experience: At least 1 year of related work experience. Supervisory experience: Not required. License or certification: None *At Marriott International, we are committed to offering equal opportunities, ensuring everyone feels welcome, and facilitating access to employment opportunities. We actively foster an environment where the diversity of our associates’ backgrounds is valued and celebrated. Our greatest strength lies in the exquisite fusion of cultures, talents, and experiences of our associates. We commit to non-discrimination based on disability, veteran status, or any other characteristic protected by applicable law.* W Hotels’ mission is to ignite curiosity and expand worlds. We are a place to enjoy life. We’re here to open doors—and minds. We are constantly inspired by new faces and new experiences. Our core is a harmonious, ever-ready spirit that has made us famous for reinventing luxury standards worldwide. The Whatever/Whenever service is our culture and service philosophy that brings guests’ passions to life. If you’re original, innovative, and always looking toward the possibilities the future holds, welcome to W Hotels. By joining W Hotels, you join a portfolio of brands with Marriott International. **You’ll be** where you can do your best work, **you’ll begin** fulfilling your purpose, **you’ll be part of** an incredible global team, and **you’ll become** your best self.