Assistant IRD Manager

Description

Job Summary: This role supports daily Room Service operations, directs and trains employees, and ensures guest and employee satisfaction while maintaining budget. Key Highlights: 1. Leads and motivates the Room Service team with interpersonal skills. 2. Ensures exceptional guest service and manages daily operations. 3. No prior hospitality experience required. * The Palace, a Luxury Collection Hotel, Madrid * Madrid * ### **Experience** No experience required * ### **Salary** Compensation not specified * ### **Area \- Position** **Hospitality, Tourism** + Dining Room Server + Dining Room Supervisor * ### **Category or Level** Middle Management Staff * ### **Vacancies** 1 * ### **Applicants** 0 * ### **Contract Type** Permanent Contract * ### **Working Hours** Full-time Continuous recruitment process. ### **Responsibilities** Second-level management position, supporting and responding to the daily operations in Room Service under the command of the current Manager. The position directs, trains and assists employees to follow standards in the delivery of food and beverages to guest rooms and hospitality suites. The position helps ensure guest and employee satisfaction while maintaining the operating budget. Strengthens the food and beverage/kitchen team by assisting at other outlets when needed. Managing daily room service operations • Collaborates with the Manager in the supervision of the daily operations of the corporation and the team, ensuring the follow-up and reporting of all decisions and activities. • Supervise and manage employees. Manage all day-to-day operations. Understands employees' positions enough to perform duties in the employees' absence. • Ensures that property policies are administered fairly and consistently. • Communicates areas that need attention to staff and follows up to ensure follow-up. • Oversees daily shift operations and ensures compliance with all Room Service policies, standards, and procedures. • Oversees staffing levels to ensure guest service, operational needs, and financial goals are met. Leading Room Service Team • Uses interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial and business decision-making; demonstrates honesty/integrity; Lead by example. • Fosters mutual trust, respect, and cooperation among team members. • Serves as a role model for demonstrating appropriate behaviors. • Provides guidance to subordinates, including setting performance standards and tracking performance. • Develop specific goals and plans to prioritize, organize, and carry out your work. • Ensures and maintains the level of employee productivity. • Provides the leadership, vision, and direction necessary to gather and prioritize departmental objectives in an efficient and effective manner after reviewing those objectives with the Manager. • Celebrates successes and publicly recognizes team members' contributions. • Communicates performance expectations according to the job descriptions for each position. • Ensures regular and ongoing communication with employees to raise awareness of business goals, communicate expectations, recognize performance, and produce desired results. • Establishes and maintains open and collaborative relationships with employees and ensures that employees do the same within the team. • Observes employees' service behaviors and provides feedback to individuals. • Solicits employee feedback, uses an "open door" policy, and reviews employee satisfaction results to identify and address issues or concerns. • Strives to improve service performance. • Monitors employee service behaviors and provides feedback to individuals. Room Service Financial and Budget Goals • Prepares budgets, operating statements, and payroll progress reports as needed to assist in the department's financial management. • Participates in the management of the department's controllable expenses to meet or exceed budgeted targets. Ensuring exceptional customer service • Offers services that go above and beyond for customer satisfaction and retention. • Improves service by communicating and helping people understand customer needs, providing guidance, feedback and individual advice when needed. • Manages daily operations, ensures quality, standards and compliance with daily customer expectations. • Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement. • Empowers employees to provide excellent customer service. • Engages with customers to get feedback on product quality and service levels • Interacts with customers, either over the phone or by accompanying the waiter during meal delivery, to get feedback on product quality, service levels, and overall satisfaction. • Sets a positive example for customer relationships. • Manages guest issues and complaints. • Participates in the employee performance appraisal process, providing feedback as needed. • Conducting human resources activities • Identifies the development needs of others and coaches, mentors, or otherwise assists others to improve their knowledge or skills. • Identifies the educational needs of others, develops formal education or training programs or classes, and teaches or instructs others. ### **Requirements** Required language: Spanish. **HOSPITALITY CONNECTION BARCELONA SL** --------------------------------------- * Barcelona * Human Resources