Helpdesk 24x7

Description

Active Directory Published on 01/09/2026 CDI / SII Spain East **MISSION** ----------- Assist and support employees via telephone, email, in person, and Jira. Log, classify, prioritize, and track incidents and requests. Resolve first-level incidents following available procedures and documentation. Perform initial incident diagnosis and apply corresponding solutions. Escalate to second level when necessary, providing all gathered information and performed checks. Track and update tickets until resolution. **PROFIL** ---------- ✅ Prior experience in Helpdesk, Service Desk, or IT technical support. ✅ Ability to analyze and resolve incidents following established procedures. ✅ Basic knowledge of Windows 10/11, iOS, and Android. ✅ Basic knowledge of MDM / Microsoft Intune. ✅ Knowledge and experience using ITSM tools, preferably **BMC Helix**. ✅ Basic English proficiency. **NOTRE AGENCE** ---------------- **PERSONALIZED TRAINING**: Access to our technical platforms (Pluralsight, OpenWebinars) and open sessions to enhance your soft skills: mindfulness, coaching, leadership, etc. **FLEXIBLE COMPENSATION**: Private health insurance, meal vouchers, transportation benefits, and more. **TEAM ENVIRONMENT**: Afterworks, dinners, internal events, and much more — we are a family! **Who are we?** We are a French multinational offering IT services and solutions worldwide, with a presence in 21 countries; thus, you can enjoy geographical mobility for an international experience and participate in large-scale international projects — such as this one. **Would you like to join SII Group Spain?** Apply now or share this opportunity with someone who might be a great fit! **Let's Tech Together** **GROUPE SII** -------------- At SII Group Spain, we address the needs of diverse industries through Digital, IT, and Engineering Services and Solutions. We combine IT and software development expertise with capabilities in manufacturing engineering, systems, mechanics, electrical engineering, and embedded systems, delivering comprehensive solutions that drive digital transformation and innovation — aligned with our strategic pillars: Growth, People \& ESG. We aim to be the best place to work — a recognition supported by our Great Place to Work certification for the fourth consecutive year, based on positive feedback from our professionals regarding credibility, respect, honesty, pride, and camaraderie. \#LI\-XM1