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**Additional Information** **Job Number**26005167 **Job Category**Rooms \& Guest Services Operations **Location**The St. Regis Mardavall Mallorca Resort, Carretera Palma\-Andratx 19, Palma de Mallorca, Baleares, Spain, 7181 **Schedule**Full Time **Located Remotely?**N **Position Type** Non\-Management Handles all guest check-ins, verifies guest identification, confirms payment methods, assigns rooms, and activates/issuing room keys. Sets up accurate accounts according to each guest’s requirements. Enters Marriott Bonvoy information. Verifies rate accuracy and documents Market Code and exceptions. Processes secure payments and reviews/adjusts charges prior to issuing room keys. Reviews and checks daily reports/logs/emergency lists. Prepares reconciliation and settlement reports. Responds to guest requests for directions and accommodation information, contacting appropriate staff as needed. Follows up to ensure requests are fulfilled. Processes all payment types, vouchers, disbursements, and rates. Counts and secures funds at the start and end of each shift. Obtains manual approvals and adheres to all accounting procedures. Reports guest theft incidents to Loss Prevention/Security teams. Supports management through staff training, evaluation, counseling, motivation, and coaching; ensures fair treatment; serves as both a role model and first point of contact for the Open Door Policy. Develops and maintains positive working relationships, supports the team in achieving shared goals, listens attentively to employee concerns, and responds appropriately. Complies with company policies and procedures; reports accidents, injuries, and unsafe working conditions to management; completes safety training and certifications; maintains a neat and professional appearance; safeguards confidential information; protects company assets. Welcomes and acknowledges guests; anticipates and fulfills guest service needs; assists guests with disabilities; sincerely thanks guests. Speaks using clear and professional language; prepares and reviews documents accurately and thoroughly; answers phones using appropriate etiquette. Confirms quality compliance. Inputs information and locates data using computer/POS systems. Stands, sits, or walks for extended periods. Lifts, carries, pushes, pulls, moves, or places objects weighing up to 10 pounds unassisted. Performs other reasonable duties as requested by supervisors. *Marriott International is an equal opportunity employer committed to welcoming and providing access to opportunity for all. We actively foster an environment that values and respects the unique backgrounds of every individual. Our greatest strength lies in the rich blend of cultures, talents, and experiences among our employees. We strive not to discriminate on any protected basis—including disability, veteran status, and any other category protected by applicable law.* St. Regis Hotels \& Resorts combines timeless glamour with pioneering spirit, striving to deliver exceptional experiences to guests across more than 50 luxury hotels and resorts located in the world’s most desirable destinations. Originating with John Jacob Astor IV’s opening of the first St. Regis hotel in New York City in the early 20th century, St. Regis hotels have long been dedicated to delivering signature Butler Service and uncompromising, one-step-ahead personalized service to every guest—through elegant host teams that seamlessly blend classic sophistication with contemporary sensibility. St. Regis Hotels \& Resorts invites you to join our recruitment opportunities. By joining St. Regis, you become part of Marriott International’s brand portfolio. **Give your best**, **run toward your goals**, and **be your best self as part of an outstanding global team**—knock on the door of St. Regis Hotels \& Resorts.
