Reservation Agent

Description

Job Summary: At Cap Vermell Grand Hotel, we seek a Reservation Agent passionate about service excellence to deliver memorable experiences and personalized attention. Key Highlights: 1. Manage individual and group reservations accurately and efficiently. 2. Provide personalized advice, maximizing guest satisfaction. 3. Collaborate closely with other departments to ensure an impeccable stay. At **Cap Vermell Grand Hotel**, we seek professionals passionate about service excellence and delivering memorable experiences. As a **Reservation Agent**, you will be our guests’ first point of contact, guiding them from their initial inquiry through to arrival, ensuring personalized, efficient, and always distinctive service. **Key Responsibilities:** · Manage individual and group reservations via phone, email, OTAs, TTOOs, and our website, ensuring accuracy and efficiency. · Provide personalized advice, helping our guests select the option best suited to their needs, always aiming to maximize their satisfaction. · Confirm, modify, and cancel reservations in accordance with our internal policies. · Possess in-depth knowledge of each room type—including features, capacities, and additional services—to provide precise and exclusive recommendations. · Proactively coordinate with all relevant departments to ensure each guest’s stay is flawless from the very beginning. · Collaborate closely with Front Office, Sales, and Revenue Management, maintaining constant and seamless communication. · Handle payments, guarantees, and special conditions with the utmost discretion and professionalism. · Use PMS, Channel Manager, and office tools effectively. · Resolve any pre-arrival issues, ensuring guest peace of mind and confidence. · Protect the confidentiality of our customers’ personal information and strictly comply with all financial policies related to payments and credit cards. · Assist with billing processes, ensuring adherence to payment deadlines. **What We Look for in You:** · Passion for customer service and dedication to the guest experience. · Upselling and cross\-selling techniques. · Organizational skills and attention to detail. · Ability to work collaboratively in a dynamic team environment. · Effective communication and commercial skills. · Languages: Spanish and English are mandatory. Employment Type: Full-time Work Location: On-site