Reservation Agent

Description

**Join our SmartRental team!** SmartRental Group is a dynamic young company dedicated to the operation and management of real estate assets for the tourism and hospitality sectors. Our vision is to become the European leader in the market by providing diverse, tailored solutions for all accommodation needs. With over 10 years of experience, our activities focus on hotels, apartments, hostels, student residences, and luxury senior residences. Our portfolio includes brands such as SmartRental Collection, Akeah, Malacuna, Live It, Suio, Evoca, and Lemonade, covering various vertical markets within the Living and Hospitality sectors. **What will your responsibilities be?** * Conversion, coordination, and billing of stays across various SmartRental Group properties. * Handling customer reservations and requests within stipulated timeframes. * Customer support via telephone, e\-mail, reservation systems, and chat. * Constant communication with various front desks to coordinate guest-related information. **What are we looking for?** * A commercial profile with negotiation skills, problem-solving ability, and proactivity. * English proficiency is mandatory. * A consistently service-oriented attitude aimed at delivering high-quality customer service. * Experience in telesales is valued. * Possession of an officially recognized disability certificate is positively considered, in line with our commitment to equal opportunities. **What do we offer?** * Full-time position (40 h/week) with **rotating shifts from Monday to Sunday**. Weekends and public holidays **with remote work**. * Competitive salary. * Opportunities for professional development and growth within an expanding company. * Discounts on our accommodations, restaurants, and events. Additionally, we offer discounts across multiple sectors through our Corporate Benefits platform. * Flexible compensation plan for meal vouchers, childcare, and transportation via Pluxee. * Access to the Wellhub (formerly Gympass) program to support your physical and mental well-being through a wide range of activities. * Private health insurance via flexible compensation plan. * Intensive working hours in July, August, and Christmas holidays, subject to operational feasibility. * ️ 23 days of vacation.