Receptionist

Description

Job Summary: We are seeking a dynamic and organized Receptionist with a strong service orientation to join our hotel team, ensuring an excellent guest experience and smooth operational processes. Key Highlights: 1. Comprehensive and professional customer service in person, by phone, and digitally. 2. Reservation management, check-in/out, billing, and collections. 3. Interdepartmental coordination to ensure optimal service delivery. DESCRIPTION Are you passionate about the hospitality industry and do you enjoy delivering close, professional guest service? At Pierre \& Vacances, Europe's leading vacation accommodation provider, we are looking for a dynamic, organized, and service-oriented **Receptionist** who wants to join a team that values both its guests and its professionals. **Your Mission** You will be responsible for guest reception, management, and welcoming, as well as administrative and operational tasks specific to the front office department, ensuring a satisfying guest experience and proper execution of the property’s processes. **Your Responsibilities** You will be part of the team dedicated to delivering an excellent experience to our guests. Your main duties will include: * In-person, telephone, and digital customer service. * Management of reservations, modifications, and cancellations. * Execution of check-in and check-out procedures according to established protocols. * Providing guests with information about property services and the surrounding area. * Coordination with other departments to ensure seamless service delivery. * Handling incidents and complaints within your scope of responsibility. * Responsible custody of documentation, personal data, and valuables. * Daily management of guest arrivals and departures. * Data entry and updating in the system (PMS). * Issuing invoices, collecting payments, and supporting shift-based cash control. * Room or accommodation unit assignment and tracking. * Logging, monitoring, and communicating requests and incidents. * Using user-level IT tools for daily operations. REQUIREMENTS * Education in tourism, administration, or equivalent professional experience. * Prior experience in front desk or customer service roles. * Proficiency in PMS and IT tools. * Ability to work independently, strong organizational skills, and customer orientation. * Communication skills and ability to resolve incidents. * Languages: Spanish is mandatory; English or other languages are desirable depending on the property.