What will be your mission? As a Receptionist, you will be responsible for attending to guests' needs upon arrival and departure, as well as providing them with an exceptional overall experience during their stay, in line with the hotel's vision and values regarding customer satisfaction. \*\*\*40 hrs weekly, 3-month contract extendable to indefinite\*\*\* What will you have to do? * Receive and complete the check\-in process for all arriving guests and groups in a timely and professional manner, as well as complete the check\-out process for departing guests and groups. * Manage room assignments according to guest characteristics (VIP, regular, new customers, etc.) in coordination with the relevant department. * Manage, if necessary, and ensure that the front desk and management team are fully informed of guest requests, inquiries, complaints, and/or suggestions, both from guests and other departments. * Know all hotel products and services, rates, available promotions and discount packages, as well as daily special events and VIPs. * Know and communicate available hotel services (such as restaurant reservations) and general safety information. * Maximize room occupancy at the best rates (including closing sales and extranets if necessary). * Use up\-selling techniques (promote the company's loyalty program and Rewards, other destinations, food and beverage, transportation, and hotel facilities). * Manage guest room reservations. * Provide guests with information about the property and surrounding area (museums, monuments), including special events, points of interest, restaurants, activities, etc. in the city. * Respond to guest requests for services or special arrangements (e.g., transportation, reservations, dry cleaning) by organizing them or identifying suitable providers. * Follow company brand standards. * Assist other departments as needed. * Inform and provide night services to guests (e.g., wake-up calls). * Manage billing payments and cash operations during the night shift. * Conduct rounds, check for irregularities, close windows, doors, etc. * Responsible for nightly audit reports. What are we looking for? * Previous experience in the Front Office department, preferably in a hotel of similar size and complexity. * Bachelor’s or associate degree in Hotel Management or equivalent. * Essential fluency in the local language and advanced level of English. * Knowledge of various computer programs (Microsoft Office, TMS, etc.) and Front Office systems. * Customer service orientation. * Flexibility to respond to diverse work situations. * Strong communication skills. * Commercial orientation. * Ability to work independently and as part of a team. Why choose us? At Minor Hotels Europe \& Americas, we are committed to shaping exciting careers worldwide and intercultural experiences. Our journey is driven by the passion and dedication of our incredible teams, who also enjoy exclusive benefits such as: * Global experience \- diversity of 150 different nationalities. * Professional development opportunities full of national and international challenges. * Wide range of training programs to enhance skills. * Wellness initiatives, including flexible working conditions. * Employee recognition programs, such as our “Memorable Dates”. * Opportunity to make a difference through our sustainability program and volunteering initiatives. * Staff rates and promotions, with discounts at our hotels worldwide and exclusive benefits through our corporate loyalty program.