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Position Summary: Responsible for ensuring the optimal operation of the Front Office by coordinating the team to deliver a warm and professional guest welcome, and leading continuous improvement. Key Highlights: 1. Leadership in front office operations and team coordination. 2. Focus on creating "WOW" guest experiences. 3. Opportunity for team training and continuous improvement. Ensure the proper functioning of the Front Office area by coordinating the team of receptionists and bellhops to guarantee a warm, professional, and personalized welcome for all guests. Supervise and support check-in and check-out processes, ensuring compliance with quality standards and acting as the point of reference for incident management. As a leadership figure within departmental operations, actively participate in team training, continuous improvement initiatives, and the creation of WOW moments for guests throughout their stay. Requirements Required: * Bachelor's degree in Tourism or TEAT-related training * High-level spoken English, French, and one additional language * Proficiency in standard computer applications * Opera knowledge is desirable * Minimum two years of experience performing similar duties in the hotel industry, including team management. Offered Permanent intermittent full-time contract.
