Auto Claims Handler

Description

Position Summary: Auto claims handler in Madrid who manages insurance claims, maintains contact with clients, analyzes documentation, and coordinates with service providers to ensure efficient resolution. Key Responsibilities: 1. Manages auto insurance claims and coordinates with service providers 2. Analyzes documentation and assesses coverage 3. Drives case resolution and provides customer support Auto claims handling position based in Madrid. Responsibilities include maintaining telephone contact with clients to inform them of next steps and resolve questions arising from an insurance claim. The necessary documentation for managing the claim is also analyzed; coverage is assessed according to the policy terms and specific circumstances; and case resolution is actively driven. Additionally, service providers (e.g., roadside assistance, appraisers, lawyers) are coordinated to ensure proper claim management. We offer a permanent contract with an annual gross salary between €24,000 and €26,000, depending on experience. Working hours are Monday to Friday, with flexible start times between 07:00 and 09:30, and corresponding end times between 16:00 and 19:15. A reduced working schedule and remote work on Fridays are available. Location: Madrid. What are we looking for? * 1\-2 years of experience * Industry: Insurance * Business Knowledge: Advanced knowledge of Cide / Ascide Agreements and SDM. Inter-company communications, message regulations, and supplementary criteria/norms manual. Knowledge of other areas related to auto insurance claims handling, including Own Damage Management, claims for damages and injuries outside the scope of agreements, and international claims.