FM Contract Manager / Facilities Manager

Description

Job Summary: FM Contract Manager to supervise and elevate facility maintenance services, acting as the client's strategic partner. Key Highlights: 1. Joining a stable, high-impact project. 2. A dynamic, inclusive work environment focused on professional development. 3. Flexible working hours and access to training. **FM Contract Manager / Facilities Manager****Job ID**249804 **Posted**03\-Dec\-2025 **Service line**GWS Segment **Role type**Full\-time **Areas of Interest**Engineering/Maintenance **Location(s)**Madrid \- Madrid, Comunidad de \- Spain CBRE Global Workplace Solutions, a global leader in facility maintenance, is seeking an FM Contract Manager to supervise and elevate services delivered to a strategic client. The successful candidate will act as the client’s strategic partner, driving performance, innovation, regulatory compliance, and service excellence across all soft services operations. **Key Responsibilities:** * End-to-end commercial contract management, including scope of work (SOW) management, key performance indicators (KPIs), service level agreements (SLAs), and contractual deliverables to ensure service compliance, performance transparency, and proactive risk mitigation. * Strategic leadership of all soft services, including: o Technical and statutory maintenance o Reception o Events o Workplace space coordination o Cleaning o Waste management o Landscaping o Pest control * Stakeholder management, acting as a trusted advisor to senior client representatives. Ability to influence, negotiate, and maintain strong relationships even under challenging or high-pressure circumstances. * Operational governance and risk control, ensuring timely escalation, root cause analysis, and rapid resolution of issues impacting service continuity or client operations. * Delivering a premium customer experience, ensuring premium service standards, consistency, and service innovation across all touchpoints. * Full P\&L (Profit and Loss) accountability, including annual financial planning, margin optimization, cost control, debt reduction, WIP (Work in Progress) management, accurate forecasting, and identification of new opportunities for account growth. **Requirements:** * Minimum 4 years of experience in Facility Management or client-facing roles within the FM sector. * Advanced English language proficiency (C1\) * Proficiency in Microsoft Office (Word, Excel, Outlook, PowerPoint) **✨** **What We Offer:** * Opportunity to join a stable, high-impact project. * A dynamic, inclusive work environment focused on professional development. * Flexible working hours * Meal card * Access to language training and an e-learning training platform. *CBRE GWS is committed to equality and non-discrimination; therefore, in alignment with this commitment, it expects that, within the context of these relationships, such commitment be respected and any conduct, expression, reference, or decision that could undermine the intended equality be avoided.* **CBRE GWS**CBRE Global Workplace Solutions (GWS) works with clients to make real estate a meaningful contributor to organizational productivity and performance. Our account management model is at the heart of our client\-centric approach to delivering integrated real estate solutions. Each client is entrusted with a dedicated leader and is supported by regional and global resources, leveraging the industry's most robust platform. CBRE GWS delivers consistent, measurably superior outcomes for our clients at every stage of the lifecycle, and across industries and geographies. **Find out more**