Customer Service Representative and Appointment Coordinator

Description

Job Summary: We are seeking a Customer Service Representative for customer support and appointment coordination in an ophthalmology project, with responsibilities including call reception and outbound calling. Key Highlights: 1. Customer service and resolution of inquiries 2. Appointment scheduling for a new ophthalmology project 3. Professional development in an environment of equality and diversity **Description:** ---------------- Servinform is a service company specializing in BPO and Call Center projects, comprising over 6,000 professionals managing services for more than 1,500 client companies. We are carrying out activities for a newly launched project within the company, dedicated to customer service and appointment coordination for a leading company in ophthalmology and visual health. * RESPONSIBILITIES: * Receiving incoming calls. Providing customer service to address inquiries regarding treatments, clinics, etc. * Making outbound calls to contacts who have requested information. Scheduling appointments for new patients, either through inbound or outbound calls. * * WE OFFER: * Work schedule of 30 or 25 hours/week. * Fixed morning shift from 9:00 to 15:00 or afternoon shift from 15:00 to 20:00, Monday to Friday. * Annual gross salary of €13,184.29 (€1,098 gross/month) for the 30-hour/week schedule, and €10,986 gross/year (€915 gross/month) for the 25-hour/week schedule. * Collective agreement for Call Centers and job classification as Customer Service Representative * Position located at Pol. Casablanca, Torrejón de Ardoz We’re waiting for you! Don’t hesitate to apply — we’ll be delighted to contact you and get to know you. * *No sector of our society can be understood without gender equality, as well as inclusion of persons with disabilities. Therefore, at Servinform, we consider equality and diversity fundamental drivers of social progress, working daily toward achieving this goal.* **Requirements:** --------------- * Experience in customer service and in customer retention or acquisition. * Ability to work autonomously and responsibly. * Experience in telemarketing / tele-appointment scheduling. * Strong communication skills (telephone-friendly demeanor, clear articulation) and empathy. * Negotiation skills, customer orientation, and results-driven mindset. * Enthusiasm for learning and professional growth.