CRM Campaign Manager

Description

Summary: The CRM Campaign Manager plans, coordinates, and executes email campaigns end-to-end, serving as the orchestrator between marketing strategy, creative, development, and operations. Highlights: 1. Orchestrates email campaigns from strategy to deployment 2. Partners with cross-functional teams for accurate execution 3. Manages campaign workflows and ensures deployment readiness CRM Campaign Manager **Description \-** **Job Summary** The CRM Campaign Manager is responsible for planning, coordinating, and executing email campaigns end to end , from intake and strategy alignment through approvals, deployment, and post\-send performance review. This role acts as the orchestrator between marketing strategy, creative, development, and operations—ensuring campaigns are executed accurately, on time, and in line with business priorities. **Responsibilities** **Campaign Planning \& Intake** * Own campaign intake and translate business objectives into **clear execution plans** . * Define campaign scope, audiences, cadence, priorities, and dependencies. * Ensure campaign requirements (offers, messaging, regions, timing) are documented and aligned before build begins. **Cross\-functional coordination** * Partner with Creative, Copy, CRM, and SFMC Development teams to ensure accurate execution. * Manage timelines, dependencies, and handoffs across teams. * Serve as the primary point of contact for campaign status, risks, and escalations. **Workflow \& Approvals Management** * Manage approval workflows across internal stakeholders and business partners. * Ensure feedback is consolidated, prioritized, and clearly communicated to execution teams. * Confirm final approvals before deployment and enforce governance requirements. **Deployment Oversight** Oversee campaign setup and deployment readiness in SFMC (handled by developers, owned by Campaign Manager). Validate that campaigns meet all requirements prior to send , including: * Audience and suppression logic * Offer accuracy and segmentation * Deployment date, time, and priority alignment Coordinate deployment communications and confirm successful sends. **Performance \& Optimization** * Review post\-send performance results (deliverability, engagement, revenue where applicable). * Share insights with stakeholders and identify optimization opportunities. * Support testing strategies (A/B tests, subject lines, offers, creative). **Process \& Operational Excellence** * Ensure campaigns follow documented production and compliance processes. * Identify process gaps and recommend improvements to increase efficiency and quality. * Support documentation, reporting, and audit readiness as needed. **Education \& Experience** Recommended * Four\-year or Graduate Degree in Marketing, Communications, Business Administration, Computer Science, or any other related discipline or commensurate work experience or demonstrated competence. * Typically has 4\+ years of work experience, preferably in Interactive marketing, online customer service, or a related field. * Experience managing campaigns within Salesforce Marketing Cloud or comparable platforms. * Proven ability to manage multiple campaigns simultaneously. * Excellent organizational, communication, and stakeholder management skill. * High attention to detail and comfort working in structured, process\-driven environments. **Job \-** Marketing **Schedule \-** Full time **Shift \-** No shift premium (Spain) **Travel \-** No **Relocation \-** No **Equal Opportunity Employer (EEO)** **\-** HP, Inc. provides equal employment opportunity to all employees and prospective employees, without regard to race, color, religion, sex, national origin, ancestry, citizenship, sexual orientation, age, disability, or status as a protected veteran, marital status, familial status, physical or mental disability, medical condition, pregnancy, genetic predisposition or carrier status, uniformed service status, political affiliation or any other characteristic protected by applicable national, federal, state, and local law(s). Please be assured that you will not be subject to any adverse treatment if you choose to disclose the information requested. This information is provided voluntarily. The information obtained will be kept in strict confidence. For more information, review HP’s EEO Policy or read about your rights as an applicant under the law here: “ Know Your Rights: Workplace Discrimination is Illegal "