We are a company with over 18 years of experience in the development of financial services, as part of Management Financial Group (MFG), a leading group in the sector internationally. With a strong commitment to innovation, transparency, and excellence, we have started our expansion in Spain with the opening of Easy Asset Management Iberia S.L., based in Valencia. Our teams are characterized by a collaborative and close spirit, where we believe that objectives are only achieved when people work together and with purpose. We are looking for an experienced **Call Center Manager**, providing support in operational supervision, monitoring the collections area, and ensuring service quality. We want someone with professional judgment, leadership, analytical thinking, and the ability to manage operations with precision. **Main responsibilities:** * Supervise the operations of the **collections** area, ensuring compliance with processes and objectives. * Contribute to service quality control (QA), maintaining internal standards. * Support call traffic management, forecasting, and workload distribution. * Analyze KPIs and metrics related to the activity, performance, and results of the area. * Participate in incident management and preparation of operational reports. * Collaborate in the continuous improvement of contact center processes, workflows, and tools. * Facilitate operational communication between the team and the manager. **Job requirements:** * Minimum 2 years of experience as Call Center Manager. * Previous experience in operational areas related to **collections and/or quality**. * Native Spanish speaker. * Advanced English. * Organizational skills, data analysis, and attention to detail. * Communication and team interaction skills. * Ability to work under pressure and manage activity peaks. * Immediate availability. **We offer:** * Competitive salary according to experience. * Joining a growing **international company**. * Professional, stable, and collaborative environment. * On-site location at the **Valencia** office. If you have experience in operational environments, understand the dynamics of collections and quality, and are looking for a role directly coordinated with area management, we would love to learn about your profile. Position type: Full-time Experience: * Call Center Manager: 2 years (Required) Language: * English (Desirable) Job location: On-site