Shift Leader

Description

Job Summary: Foot Locker seeks a passionate Shift Leader who excels in customer service to create exceptional experiences and support operational management, with strong potential for professional development. Key Highlights: 1. Create a world-class customer experience with passion for service. 2. Support the management team in operations and visual merchandising. 3. Contribute to Foot Locker’s success and potentially take your first step toward management. Overview: At Foot Locker, everything revolves around the customer experience. You must have a passion for service and deliver a world-class experience to our customers. You will serve as a role model and help foster a high-energy atmosphere that builds deep, lasting connections with our customers and communities—both in-store and online. You will support the management team in maintaining control over store operations, such as visual merchandising and inventory reduction. Being a Shift Leader is a challenging and rewarding role that contributes to Foot Locker’s continued success and could be your first step toward management. Responsibilities: **About the Role** *As a Shift Leader at Foot Locker, you will:* * Maintain a high-energy atmosphere. * Drive an outstanding Omni-channel customer experience that fosters customer loyalty. * Help train and inspire the team. * Bring forward new ideas on how to improve customer experience and service. * Contribute to daily team goals. * Stay informed about our product range. * Collaborate with store management to implement visual merchandising guidelines to elevate standards and drive commercial effectiveness. * Restock apparel and accessories throughout the day. * Provide a safe environment for team members and customers. * Support the Store Management Team in managing inventory reduction. * Exceed expectations in handling returns and payment processes. * Assist the Store Management Team as needed. Qualifications: **About You** *You have:* * At least one year of experience in a customer-facing environment. * Strong interpersonal and organizational skills. * The ability to empower the team. * A working knowledge of English and local languages. *You are:* * Energetic, dynamic, and ready to lead a team. * Willing to lead and take on greater responsibilities. * Practical and comfortable assuming accountability. * A team player who helps foster an inclusive environment. * Service- and customer-oriented. * Passionate about fashion and sneakers. * Required to stand for most of your shift, plus kneel, bend, climb stairs, use ladders, reach, pull, and lift weights between 2 and 14 kg. * Required to work evenings, weekends, and holidays. * Occasional local travel required. * Store noise level must remain minimal. Benefits: **What We Offer?** * Employee discount of 30%–50% * Access to Well Hub wellness programs * Access to the Enrich platform (dedicated to financial wellbeing) * Variable pay component based on performance against specific metrics