Inside Sales Representative F/M

Description

Job Summary: We are seeking a Commercial Technician to manage sales operations, analyze customer needs, and develop the customer portfolio, ensuring their satisfaction and loyalty. Key Responsibilities: 1. Commercial role and customer relationship management. 2. Propose technical solutions and negotiate terms. 3. Customer portfolio development and retention. **The company** --------------- SECODI POWER SYSTEMS is part of the FÉTIS GROUP, a business group present in over 30 countries across Europe, Africa, and Asia, with more than 660 employees. Since 1978, the company has been the official Perkins brand representative in its country of origin, France, as well as in other markets such as Finland, Turkey, and various African countries. Meanwhile, HDS, the hydraulic division of the FÉTIS Group recently integrated into SPS, requires a Commercial Technician for its headquarters. This position will focus on supporting and contributing to sales growth in the hydraulic spare parts segment. Our headquarters, located in Alcalá de Henares (Madrid), serve as the central hub of the business, providing support to the regional offices in Murcia and Barcelona. **Post description** -------------------- As the primary telephone contact for our customers, the Inside Sales Representative analyzes customer expectations and needs. They oversee sales operations from order placement through to invoicing, ensuring full customer support throughout the entire commercial process. Responsibilities: This position focuses exclusively on commercial activities and customer relationship management. Key responsibilities include: * Suggesting technical solutions tailored to customer needs and preparing quotations, negotiating prices and delivery timelines. * Tracking quotations and estimates, managing sales operations from request to invoicing. * Managing the customer portfolio within their territory (Spain), analyzing the market, and acquiring new customers through telephone prospecting campaigns. * Maintaining and strengthening commercial relationships with customers, ensuring their satisfaction and loyalty. * Commercial aptitude and/or customer service skills * Experience in the spare parts or replacement components sector * Proficiency in office software tools: Word, Outlook * Technical training or experience in hydraulic spare parts is a plus * Responsible, organized, autonomous, and strong communication skills Social benefits: * Health insurance Working hours: * Monday to Thursday: 08:00–17:00; Friday: 08:00–15:00 * Summer intensive schedule: 08:00–14:30