Technology Transformation Lead

Description

**Description:** ---------------- Do you want an opportunity to join our **Technology Transformation Office** team? Do you enjoy **challenges**? **Then this is your opportunity...** At Facephi, we are looking for professionals with experience as a **Technology Transformation Lead** to join our great family. If you are eager to add **value** to the team and take on new challenges as they arise, **come meet us!** Your **mission** will be to drive technical transformation, product evolution, and continuous process improvement across the organization, acting as the central connecting point among Business, Product, Engineering, QA, UX, Support, and Delivery. You will exercise cross-functional leadership and influence — without relying on a direct hierarchical structure — as a technical, methodological, and organizational reference, ensuring that technology initiatives are executed with excellence, aligned with the company’s strategic objectives, and generate sustainable value — both in internal operational efficiency and in the quality and consistency of solutions delivered to the market. ✍️ **Key Responsibilities** * Drive technology transformation initiatives with direct impact on operational efficiency and product quality, identifying and capitalizing on opportunities to optimize processes, tools, and workflows. * Define and standardize frameworks, procedures, and internal standards for Delivery, Support, Product, and Operations, promoting best practices for implementation, integration, and maintenance of scalable technology solutions. * Lead internal adoption of new product features and capabilities. * Identify and analyze needs from internal departments and stakeholders, translating them into actionable and prioritized requirements, and contribute to defining and evolving the product roadmap. * Strategically manage and prioritize the backlog, balancing business impact, technical urgency, operational dependencies, and team capacity. * Author high-quality user stories, acceptance criteria, and functional documentation. * Conduct functional reviews with UX, QA, and Development, ensuring coherence and quality in every delivery. * Lead or support end-to-end execution of complex technology initiatives in distributed, high-demand environments. * Define and manage schedules, milestones, dependencies, and contingency plans, proactively anticipating and managing risks to ensure continuity and fulfillment of commitments. * Coordinate cross-functional teams with a systemic perspective, maximizing collective efficiency. * Act as a technical and methodological reference between Product, Engineering, QA, UX, and Delivery, facilitating technical decision-making, resolving blockers, and managing high-impact incidents. * Align priorities across departments, fostering a culture of collaboration and continuous improvement. * Design and maintain a robust, up-to-date ecosystem of functional, technical, and operational documentation, ensuring organizational knowledge continuity amid personnel or contextual changes. * Establish standards and procedures to guarantee scalability and traceability of processes. * Promote lightweight and effective governance mechanisms that provide visibility, traceability, and consistency for technology initiatives led or supported by the TTO. * Conduct incident analysis and root cause analysis, defining corrective and preventive actions, and monitor operational and quality metrics to drive data-informed decisions. * Promote automation and efficiency initiatives focused on measurable outcomes. **What do we offer our team?** * You’ll become part of a great family composed of people you’ll work alongside and draw inspiration from. * An innovative, young, and transparent team. * Job stability. * Permanent, full-time contract. * Flexible working hours to balance your personal life. * Remote work plan. * Health insurance. * Training program. * Facephi Corporate Benefits, offering you a wide variety of discounts with top brands. * At Facephi, we are committed to diversity and equal opportunity. **Requirements:** --------------- * Leadership of high-complexity technology projects and teams in enterprise environments. * Senior product ownership in agile frameworks (Scrum, Kanban). * Project management involving complex technical, regulatory, and security requirements. * Integration of APIs and SDKs, SaaS solutions, and modern software architectures. * Advanced proficiency with management and documentation tools (Jira, Confluence) for backlog management, tracking, and project governance. * Coordination of distributed teams across different geographies, cultures, and time zones. * Autonomy, strategic judgment, and decision-making capability in high-pressure, constantly changing contexts. * Experience in regulated sectors or those demanding high security and compliance standards. * Practices in continuous improvement, process automation, and delivery metrics.