PUBLIC RELATIONS MANAGER

Description

**Requirements** -------------- MINIMUM EDUCATION High School Diploma MINIMUM EXPERIENCE 2 years MINIMUM REQUIREMENTS * Minimum of 2 years’ experience in customer service, public relations, or team management roles with responsibility. * Education related to Tourism, Protocol, Communication, Administration, or related fields. * Excellent communication skills and strong customer orientation. * Leadership, organizational, and incident resolution abilities. * High proficiency in Spanish and English; knowledge of additional languages is an asset. * Proficiency in computer tools and incident management systems. * Availability to work rotating shifts, including weekends and holidays. **Description** --------------- Be the face of excellence at one of the world’s most renowned water parks! At Siam Park, we are seeking a **Public Relations Manager**. Personalized attention, hospitality, and service excellence are core to our identity. If you enjoy leading teams, creating unique experiences, and delivering exceptional service, we want you on our team. **WHAT WILL BE YOUR MISSION?** You will lead the Public Relations Department, ensuring excellent service to our visitors and coordinating the team to deliver approachable, professional, and customer satisfaction–oriented service. Your work will strengthen Siam Park’s image and reputation as an international benchmark in leisure and tourism. **REQUIREMENTS:** * Minimum of 2 years’ experience in customer service, public relations, or team management roles with responsibility. * Education related to Tourism, Protocol, Communication, Administration, or related fields. * Excellent communication skills and strong customer orientation. * Leadership, organizational, and incident resolution abilities. * High proficiency in Spanish and English; knowledge of additional languages is an asset. * Proficiency in computer tools and incident management systems. * Availability to work rotating shifts, including weekends and holidays. **RESPONSIBILITIES:** * Coordinate and supervise the Public Relations team. * Ensure excellent customer service across all visitor touchpoints. * Manage incidents, complaints, and inquiries by providing effective, customer satisfaction–focused solutions. * Coordinate the welcome and service of VIP guests, groups, authorities, and partners. * Collaborate with other departments to ensure a seamless, high-quality guest experience. * Monitor adherence to company-established service and quality standards. * Prepare activity reports, satisfaction metrics, and improvement proposals. * Train, motivate, and evaluate team members, fostering a culture of service and hospitality. * Identify opportunities to enhance the visitor experience and reinforce the park’s image. * Other duties related to the position. If you are passionate about customer service, enjoy leading people, and want to join a team dedicated to creating unforgettable experiences, this is your opportunity! At Siam Park, we believe every smile, every welcome, and every detail makes a difference. If you share our passion for excellence and service, we invite you to take the next step in your professional career—we look forward to welcoming you! **What We Offer** ----------------- Contract duration: Indefinite.