We are looking for an IT Support Technician for an end-client in the telecommunications sector. **RESPONSIBILITIES** * Manage and resolve billing incidents, ensuring proper prioritization, tracking, and escalation when necessary. * Act as the key liaison between business teams, IT, and external vendors, ensuring smooth and effective communication. * Analyze recurring incidents and issues, identify root causes, and propose sustainable solutions. * Gather, analyze, and document business requirements, translating them into clear and structured functional specifications. * Identify and lead improvement initiatives for billing processes and tools—from gathering business needs to defining functional requirements, implementing solutions, and validating them (UAT). * Support business users throughout the solution lifecycle, ensuring correct adoption and providing functional support. * Collaborate with the Business Intelligence team to define and validate reporting that supports decision-making. * Minimum 2 years of experience in similar roles (functional analyst, advanced IT support, or business analyst). * Technical education (Bachelor’s or Master’s degree in Computer Science, Telecommunications, Engineering, or related field). * Experience with ticketing tools (e.g., Jira or similar). * Advanced Excel skills. * Advanced English proficiency. * Experience with billing systems will be valued. **PERSONAL SKILLS** * Strong analytical and problem-solving abilities. * High business-user orientation, with the ability to understand user needs, anticipate recurring issues, and deliver clear, practical, and operationally aligned solutions. * Excellent communication skills, with the ability to interact effectively with both technical and business stakeholders. * Ability to manage multiple tasks and priorities in dynamic environments. * Proactivity and initiative in driving continuous process improvement. * Teamwork and cross-functional collaboration capabilities. * Autonomy, accountability, and results orientation.
David Muñoz
Indeed · HR
David Muñoz
Indeed · HR
