**Quirónsalud** --------------- Quirónsalud is the leading healthcare services provider company in Spain. We count on internationally renowned experts in the biomedical field, and a large team of healthcare and non-healthcare professionals who work every day to offer the best quality specialized care in our country. At Quirónsalud, we want to attract the best professional talent to continue offering a differentiated healthcare service distinguished by its quality, high level of specialization, and personalized health care. **Job Description** ---------------------------- **What are we looking for?** A person to join the Patient Experience Department at HQS Palmaplanas to provide patient care within the hospital. Your mission will not only be improving treatment and recovery for sick patients, but also enhancing the overall well-being of the population. We are looking for someone who enjoys teamwork, has a vocation towards patient care, and can communicate effectively with patients, families, colleagues, and supervisors. Main responsibilities: * Deliver excellent patient care according to management-defined indicators (service times, evaluation of service provided, information delivery, etc.). * Demonstrate commitment and responsibility in handling customer complaints and suggestions, following up on issues until resolution and providing appropriate information to the patient/family. * Be able to identify problematic trends and suggest improved solutions. * Possess excellent communication skills to facilitate information exchange between patients, families, and medical staff. **What do we offer?** * A stable project with a permanent contract including a 4-month probation period. * **Full-time** schedule of 37.45 hours/week. * **Working hours**: Monday to Friday, morning and afternoon shifts. * Flexible **compensation plan** (private health insurance for you and your immediate family, restaurant vouchers, childcare, and transportation). * Ongoing training; we have a **Corporate University**, a platform where you can access trainings, events, and conferences from Quirónsalud, as well as personalized professional development and talent programs. * As a member of the **\#family \#Quirónsalud**, you'll enjoy **exclusive benefits**, including participation in a discount program with partner companies, tickets to sporting events, volunteer programs, and many other perks. **Requirements** -------------- * Experience: 1 to 3 years in a similar role or in customer service within the tourism sector or related fields. * Higher Vocational Training Degree in Administration and Finance, although prior experience in a healthcare environment will be valued. * Strong command of the English language is essential. * German is a plus. * Excellent communication and customer service skills. * Proactive attitude. * Problem-solving ability and adaptability. * Ability to capture attention. **Location:** Palma (Spain)**Working hours:** Full-time**Sector:** Health**Vacancies:** 1**Discipline:** Others**Work mode:** On-site