Inside Sales

Description

Job Summary: We are seeking an enthusiastic Inside Sales Account Manager with commercial experience and a passion for technology to innovatively and remotely develop a customer portfolio. Key Highlights: 1. Innovative development of customer portfolio and targets 2. Autonomy in managing schedule and team relationships 3. Opportunity for growth within a multinational company with an established culture JOIN HILTI! To advance the implementation of our strategy and serve our customers more effectively and efficiently, we are looking for enthusiastic candidates for the Inside Sales Account Manager (ISAM) position on our Madrid team. We envision you as someone with commercial experience, solid product and application knowledge, passion for technology, social media, and new forms of communication and engagement. You will work toward defined targets, innovatively developing your assigned portfolio. You will enjoy autonomy, so consistency and organization are essential. Additionally, we expect you to be enthusiastic about teamwork, as you will constantly collaborate with other departments and coordinate activities across sales channels. WHAT WILL BE YOUR RESPONSIBILITIES? As an Inside Sales Account Manager (ISAM), you will conduct consultative remote sales (telephone and digital channels) to your assigned customer portfolio, guiding clients to various sales channels to achieve set objectives: * Development of portfolio customers through lead generation among active, inactive, and potential customers. * Follow-up on leads generated via other channels or sources (Hilti Store, Customer Service, Digital Marketing) and conversion of those leads into sales. * Making calls to generate leads among transactional customers. * Collaborating with other sales channels and support departments, adhering to internal Company procedures. * Building a pipeline of future/potential customers. * Ensuring continuous improvement of Data Quality. * Providing operational support to the customer platform as the account owner. WHAT QUALIFICATIONS DO YOU NEED? Required competencies and knowledge: * Data handling and analysis (Excel, databases, CRM). * Ability to operate effectively in digital environments. * Social media proficiency (LinkedIn, Twitter, Facebook, etc.). * Strong communication skills (especially non-face-to-face). * Autonomy and proactivity. * Planning and organization. * Results orientation. Desirable knowledge, competencies, and experience: * University degree. * Knowledge of telesales, value proposition development, needs identification, and negotiation techniques in telephone customer service channels. * Understanding of profitability and margins. * Customer loyalty strategies. WHAT CAN YOU EXPECT? The opportunity to work for a multinational company, a leader in its sector, with a well-established corporate culture centered on employee care, teamwork, and results orientation. You will assume significant responsibility by managing your own customer portfolio, comprising companies in the Construction sector and other industries. You will work alongside a highly valued team led by your Sales Manager. You will also enjoy freedom to manage your own schedule, allowing you to balance collaboration with colleagues and personal autonomy. Additionally, you will have access to a range of benefits, including: Flexible compensation. Life and accident insurance. Access to a co-financed medical insurance plan (50% in Year 1, 75% in Year 2, 100% in Year 3). Language training. Pension plan. Employee wellbeing program. WHY HILTI? Hilti is the global leader in construction innovation, with over 34,000 people across 120 countries. Our purpose — improving the world of construction — drives us to learn, grow, and discover new ways to make a lasting difference. Here, you can fully leverage your skills, collaborate with a global and inclusive team, and take on meaningful challenges. At Hilti, your ideas and achievements become reality thanks to passion, determination, and teamwork. COMMITMENT TO INCLUSION At Hilti, inclusion is a fundamental pillar of how we work, lead, and grow together. We are committed to fostering diverse thinking and creating an inclusive environment for everyone, everywhere. We work hard to ensure all perspectives are valued and that every team member can contribute when they feel it’s appropriate. Thanks to this foundation, we strengthen our teams, improve our innovation processes, and enhance our impact — collectively advancing the construction industry. Are you interested? Send us your CV now! We’re waiting for you **APPLY NOW** **Share****Save**