Guest Relations Trainee

Description

### **Guest Relations Trainee** * 546629 * Rooms * Internship * Mandarin Oriental Ritz, Madrid Add to favourites View favourites **The Company:** Mandarin Oriental Hotel Group is the award\-winning owner and operator of some of the world’s most prestigious hotels and resorts. The Group now operates or has under development 46 hotels with more than 11,000 rooms in 25 countries in key business and leisure destinations. **The Hotel:** Renowned Parisian designers Gilles \& Boissier, have created a sophisticated residential design for the 100 rooms and 53 suites, including several one\-of\-a\-kind specialty suites, featuring unique design elements inspired by the hotel’s historic connections to the city, Spanish culture and art.With a stunning and meticulous restoration that celebrates César Ritz’s pioneering spirit, a prestigious central location, five restaurants and bars overseen by one of Spain’s most celebrated chefs and exceptional leisure and wellness facilities, Mandarin Oriental Ritz, Madrid is set to become the city’s most luxurious hotel. **Responsibilities:** * Act at all times as a Hotel Ambassador, representing Mandarin Oriental standards and values. * Initiate contact with guests entering the hotel, offering a warm, welcoming and professional first impression. * Deliver items to guest rooms promptly, including messages, mail, faxes, packages, flowers, requested items, and guest amenities. • Ensure the security and control of guestroom access at all times. * Understand guest inquiries and provide appropriate responses, escalating when necessary. * Assist Doormen and Porters when required to ensure smooth guest arrivals and departures. * Support Concierge and Butler colleagues with guest requests and services, including the retrieval of theatre tickets, flowers, and other special arrangements. * Carry out additional duties as assigned by the Chef Concierge, Bell Captain, or management team. **The Company** Mandarin Oriental Hotel Group, award\-winning owner and operator of some of the world’s most prestigious hotels and resorts. The Group now operates or has under development 36 hotels with more than 11,000 rooms in 25 countries in key business and leisure destinations. **The Hotel** Renowned Parisian designers Gilles \& Boissier have created a sophisticated residential design for the 100 rooms and 53 suites, including several unique specialty suites, featuring distinctive design elements inspired by the hotel’s historic ties to the city, Spanish culture and art. With a stunning and meticulous restoration celebrating César Ritz’s pioneering spirit, a prestigious central location, five restaurants and bars overseen by one of Spain’s most celebrated chefs, and exceptional leisure and wellness facilities, Mandarin Oriental Ritz, Madrid is set to become the city’s most luxurious hotel. **Responsibilities**: * Act at all times as a Hotel Ambassador, representing Mandarin Oriental standards and values. * Initiate contact with guests upon arrival at the hotel, offering a warm, welcoming and professional first impression. * Deliver messages, mail, faxes, packages, flowers, requested items and guest amenities promptly to guest rooms. * Ensure the security and control of guestroom access at all times. * Understand guest inquiries and provide appropriate responses, escalating issues when necessary. * Assist Doormen and Porters when required to ensure smooth and efficient guest arrivals and departures. * Support Concierge and Butler colleagues with guest requests and services, including collecting theatre tickets, flowers and other special arrangements. * Perform additional duties as assigned by the Chef Concierge, Bell Captain or management team.