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Job Summary: We are seeking a Front Office professional responsible for delivering high-quality service, anticipating guest needs, and efficiently managing their requests. Key Responsibilities: 1. Excellent service during check-in, stay, and check-out. 2. Reservation management, room changes, and room assignments. 3. Promotion of hotel services and concierge/Guest Relations support. Company Description Upscale, 5\-star hotel in Barcelona, Port Olympic, located in the city center yet only a few meters from the beach. With an unbeatable location overlooking the sea and close to the beach, it is ideal for business and leisure travelers. It has comfortable rooms, two pools and a gym. For meetings, it has fully equipped rooms that can hold up to 800 people. Our dedication and commitment are centered on meeting the needs of our guests, ensuring they have an exceptional and fulfilling stay in Barcelona. Barcelona, the city of Gaudí, is one of the most vibrant and innovative destinations in the country. It is no surprise that major technological events, such as the Mobile World Congress, are hosted here. However, beyond its forward\-thinking spirit, Barcelona is deeply rooted in culture and history, essential to understanding its unique character. Sofitel Barcelona Skipper enjoys a privileged location, right across from Barceloneta, the city's most iconic beach. Just a short walk away, guests can explore the enchanting Gothic Quarter, one of Barcelona’s most renowned cultural and historical landmarks. Additionally, the hotel offers excellent connectivity to both the airport and the main train station, ensuring seamless travel for all visitors. Job Description Reporting to the Front Office Manager or their designated substitute, you will be responsible for delivering high-quality service that ensures guest satisfaction, anticipating their needs and efficiently managing their requests and special requests. **JOB MISSION:** * Deliver excellent service during check\-in, stay, and check\-out, responding promptly, efficiently, and courteously. * Manage reservations, room changes, and room assignments, ensuring accurate PMS updates and adherence to hotel standards. * Monitor guest accounts and billing, ensuring charges are correct and recorded at the appropriate time. * Strictly apply security procedures for card and cash transactions, key issuance, data protection, and guest confidentiality. * Maintain smooth communication with various departments (especially Housekeeping), ensuring effective coordination of operational priorities and requirements. * Accurately record and document incidents, requests, messages, and follow-ups, distributing them according to internal procedures. * Identify upselling opportunities and promote hotel services and facilities, adopting a guest advisory approach. * Provide concierge/Guest Relations support when required, ensuring a consistent, caring experience aligned with a 5\*-star environment. * Maintain a tidy and professional front desk area, adhering to brand image and service standards. Requirements* Education in Tourism / Hotel Management (preferred). * Languages: **Spanish and English mandatory**. **French highly desirable**. * Minimum **1 year** of experience in a similar role, preferably in a *5-star and/or luxury* hotel. * Proficiency in Microsoft Office/Windows tools. * Knowledge of the PMS **OPERA** (preferred or required, depending on need). * Interpersonal skills, attention to detail, and ability to resolve incidents. * Responsible and reliable individual capable of working under pressure in dynamic environments. * Teamwork, active listening, and empathy. * Rotating shifts (morning and afternoon). * Full-time position. * Permanent contract. Additional Information What do we offer? * **Exclusive benefits** at Accor hotels worldwide, enabling you to enjoy unique experiences within our international network. * **Flexible compensation**, including options for meal vouchers, transportation allowances, and private health insurance. * **Bicycle and e-scooter parking**, with charging points. * A **dynamic, multicultural, and motivating work environment**, surrounded by professionals passionate about luxury hospitality. * **Professional development opportunities**, both within the property and across other hotels of the brand worldwide. * **Continuous training** through our *Learn Your Way* platform, designed to enhance your talent and professional growth.
