Customer Support - After-Sales

Description

At Padelpoint, we continue growing both on and off the court, promoting padel nationally and internationally. We are recruiting talent for the position of: Customer Support \- After-Sales **About Us** At Padelpoint, we are a leading company in the expansion and development of padel. We operate a top-tier club and the largest online store offering the widest variety of paddles and equipment for this sport. Our specialized online padel store ships products to all continents, offering 24-hour delivery and personalized support, positioning us as industry benchmarks in Spain. **Your Mission** We seek a person whose mission is to deliver outstanding customer support during the after-sales process, efficiently, effectively, and empathetically managing incidents and inquiries, ensuring a satisfying experience and reinforcing our customers’ trust in the brand. **Key Responsibilities:** * Manage customer inquiries and incidents via various support channels (email, phone, and chat). * Process returns, exchanges, warranties, and complaints according to established procedures. * Track incidents to resolution, keeping the customer informed at all times. * Coordinate with Logistics, Purchasing, E\-commerce, and Warehouse departments to ensure efficient case management. * Record and update incident information in the management system. * Analyze and identify recurring incidents, proposing improvements to optimize the customer experience. * Ensure compliance with defined service levels and response time targets. * Deliver a friendly, professional, and customer-satisfaction-oriented approach in every interaction. **Profile We Are Looking For:** * Education in Administration, Commerce, Customer Service, or related fields. * Prior experience in customer service, after-sales support, or incident management roles. * Proficiency in office tools and experience using ERP, CRM, or management platforms. * Excellent communication skills, empathy, and customer orientation. * Strong organizational ability, problem-solving capability, and capacity to manage priorities. * Commitment to service quality and continuous improvement. **What We Offer** You will join a leading company in the padel sector, experiencing dynamic national and international growth, where you can develop professionally in a vibrant environment and collaborate with a team dedicated to excellence. If logistics, organization, and continuous improvement excite you, **we want to meet you**.