ASSISTANT HOUSEKEEPING MANAGER

Description

***"The world is yours with Meliá"*** Continuing with Meliá is an opportunity to learn, grow, and further build your career within a global team. Here, you can take on new challenges and gain experience across different destinations while remaining part of our family. Are you ready to take the next step in your journey with us? **REMEMBER:** Before submitting your application, **you must inform your direct supervisor and/or Hotel Director and your Human Resources Manager of your interest in participating in the internal selection process**. Your hierarchical supervisor does not have the authority to approve or block your application, but they must be duly informed. MISSION: Support the Housekeeping Manager in all administrative and operational responsibilities. This includes ensuring that rooms and public areas meet hotel standards, managing inventories and supplies, implementing cleaning procedures, and coordinating with other departments. OPERATIONS * Ensure adequate coverage and supervision of cleaning sections at all times. * Ensure all rooms are prepared and inspected according to cleaning standards. * Assist the Housekeeping Manager in the daily supervision of cleaning staff. * Assign tasks and supervise the work of housekeepers or cleaners. * Manage personnel under your supervision and assign the daily workload accordingly. * Implement relevant Housekeeping cleaning procedures. * Take responsibility for and ensure the training of new hires. * Ensure compliance with all procedures regarding management and handling of linens and uniforms. * Ensure appropriate stock levels for smooth operation of the housekeeping department and arrange replenishments as needed. * Regularly review the night shift cleaning schedule. * Share key highlights of daily activities with the Housekeeping Manager, including internal and external guest incidents. * Assist the Housekeeping Manager in fulfilling administrative responsibilities. * Ensure close coordination with Reception, Food & Beverage, and Guest Relations regarding routine and non-routine guest requests. Additionally, stay informed about all VIPs visiting or staying at the hotel and personally inspect VIP rooms. * Handle any guest complaints professionally—take ownership and resolve them effectively, or provide support in conflict resolution. * Ensure strict control over room keys and section keys. **At Meliá, everyone is VIP** *At Meliá Hotels International, we champion* ***equal opportunities*** *for* ***women and men*** *in the workplace, backed by management commitment and aligned with our Human Resources policies. Furthermore, we value promoting an organizational culture committed to effective equality across the entire workforce, and raising awareness about the need for joint and global action.* *We reinforce our commitment to* ***equality and diversity****, avoiding any form of discrimination—particularly based on disability, race, religion, gender, or age. We believe that* ***diversity and inclusion among our employees are fundamental to our success as a global company****.* *Moreover, we advocate for the sustainable growth of our industry through a highly skilled, socially responsible human team. In this regard, our motto is “****Towards a Sustainable Future, from a Responsible Present****.” Thanks to all our collaborators, we make it possible.* To protect you and prevent fraud during selection processes, we invite you to consult our recommendations on the "**Protect Your Application**" page. If you wish to become “**Very Inspiring People**”, follow us on: **INSTAGRAM** **–** **TIKTOK** **–** **LINKEDIN** **–** **INDEED** **–** **GLASSDOOR**