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Job Summary: We are seeking a Telephone Support Agent to handle calls, resolve incidents, and ensure a positive experience for internal customers in a professional environment. Key Highlights: 1. Opportunity to work in a professional environment 2. Initial training provided by the company 3. Opportunity to develop skills in user support **Description:** ---------------- At **Service Innovation Group España**, a leading company in commercial outsourcing and specialized service management, we are looking for a Telephone Support Agent with strong communication skills and a customer-oriented mindset to join a temporary campaign-based project. **What We Offer:** An opportunity to work in a professional environment, with initial training provided by the company and the chance to grow within the user support area. Economic conditions will be adjusted according to the specific campaign and assigned shift. These will be clearly and thoroughly explained during the selection process. **Your Day-to-Day Responsibilities:** * Call Management: answering inquiries and resolving incidents reported by our field staff * Tracking and Recording: entering data into the system, keeping information up to date, and ensuring timely and accurate reporting * Internal Customer Focus: delivering a positive experience on every call, following established protocols and scripts. **Working Conditions** * Location: office-based * Schedule: 8:00–17:00 or 10:00–19:00 * Salary: €70 per day * Campaign start date: between the 5th and 12th. May include all days or selected days. **Requirements:** --------------- **What We Value:** * Clear and empathetic communication skills. * Agility in effectively and independently resolving situations. * Eagerness to learn, a positive attitude, and commitment to quality. * Prior experience in a call center or telephone support is highly valued.
