Job Summary: We are looking for a Software Engineer passionate about building real-time intelligent systems to design and develop next-generation conversational agents. Key Highlights: 1. Develop cutting-edge conversational AI technology 2. Tackle technical challenges in mission-critical, high-scale systems 3. Professional growth and high technical impact on the product Are you passionate about building **real-time intelligent systems**? Do you want to work on products where **code comes alive through voice and chat**? We are seeking a **Software Engineer** to design and develop **next-generation conversational agents**, with a focus on performance, scalability, and user experience. You will join a multidisciplinary team where engineering, product, and AI collaborate to build **robust conversational platforms**, deployed in high-traffic, low-latency production environments. What will you do day-to-day?* Design and implement **real-time conversational agents** using a declarative, component-based framework. * Develop **agent logic**, state management, event handling, and orchestration flows. * Build and maintain **TypeScript services and SDKs**, reusable across multiple agents. * Optimize **low-latency pipelines** for voice and chat interactions. * Collaborate closely with **Product, AI/ML, and Platform teams**. * Write **clean, tested, production-ready code**. * Monitor, improve, and scale conversational systems in live environments. * Participate in **architecture decisions and best practices**. ✅ Must-Have Requirements* Solid experience with **TypeScript / JavaScript** in production environments. * Knowledge of **real-time systems** (event-driven architectures, streaming, low latency). * Experience with **declarative or component-based paradigms** (e.g., React or similar). * Proficiency in **asynchronous programming, concurrency, and state management**. * Ability to design **clean APIs and modular, reusable components**. * Experience with **Git, CI/CD, and cloud-native environments**. Nice-to-Have* Experience integrating **contact center platforms** (voice, chat, IVR, CRM, ticketing). * Background in **chatbots, virtual assistants, or conversational systems**. * Knowledge of **WebSockets, WebRTC, or other real-time protocols**. * Experience with **monitoring and observability** in live systems. * Exposure to integrations with **AI/ML** (LLMs, NLU, voice services). What We Offer?* Opportunity to contribute to **cutting-edge conversational AI technology**. * Real technical challenges in **mission-critical, high-scale systems**. * A collaborative environment focused on **quality, innovation, and best practices**. * Professional growth and **high technical impact on the product**. * Flexibility and a results-oriented culture.