Service Manager Director

Description

Choosing Capgemini means choosing a company where you will have the freedom to design your professional career as you wish, backed and inspired by a collaborative global community of colleagues. Here, you can reinvent what is possible. Join us and help the world’s leading organizations discover the value of technology and build a more sustainable and inclusive world. **What will your role be?** We are looking for a Director with proven ability to organize, manage, and ensure the execution of projects and services under their responsibility, guaranteeing compliance with established quality standards, continuous improvement, SLA management, and delivery assurance of service outputs. Must possess expertise in financial management of projects and services. **Your profile** To thrive in this position, you should be comfortable with: * Experience in utilities and the corporate sector. * Experience in transitioning complex services. * Ability to anticipate and manage conflicts, as well as resolve them effectively. * Excellent communication and executive-level interpersonal skills with clients and other organizations. * Experience with offshore delivery models. * A strong focus on achieving commercial objectives. * Ability to participate in and lead proposals, present new offerings, identify opportunities, and contribute to the ongoing positioning and growth of the account you support. * Fluent English language skills, minimum C1 level. We value all applications and offer in-person, online, and certification-based training. Even if you do not meet 100% of the requirements, we want to meet you! **What will you love about working here?** * 24 vacation days + 2 personal days + December 24 and 31 + option to purchase up to 7 additional vacation days per year. * Continuous learning: access to MyLearning, Capgemini University, Digital Campuses, and Professional Communities. You’ll also have access to platforms such as Coursera, Udemy, Pluralsight, Harvard Manager Mentor, and Education First for languages (English, French, German, etc.) — among others! * Flexible Compensation Plan (health insurance, transportation, training, meal card or food allowance, childcare support, etc.) **Why Capgemini? Our commitments and priorities** Our Equality Plan and Code of Ethics ensure inclusive, non-discriminatory processes that foster talent within a multicultural and accessible environment for people with disabilities (holding a disability certificate is viewed positively). Capgemini is a global partner in business and technological transformation, helping organizations accelerate their dual transition toward a digital and sustainable world, generating tangible impact both for businesses and society. We are a responsible and diverse group, with 340,000 professionals across more than 50 countries. With over 55 years of experience, our clients trust Capgemini to harness the value of technology and address all their business needs. We deliver end-to-end solutions spanning strategy and design to engineering, powered by our leadership capabilities in artificial intelligence, generative AI, cloud, and data — combined with deep industry knowledge and a robust partner network. #LI-ES1