Level 3 Support Engineer

Description

Job Summary: Level 3 Support Engineer specializing in hybrid email infrastructure and M365 tools, managing high-impact incidents and preparing reports. Key Highlights: 1. Level 3 Support for Hybrid Email and M365 Infrastructure 2. Management of High-Impact Incidents 3. Proficiency in M365, Azure, and PowerShell **Company Description** About Inetum Inetum is a European leader in digital services. The Inetum team of 28,000 consultants and experts strives daily to deliver digital impact for businesses, public-sector entities, and society at large. Inetum’s solutions aim to contribute to customers’ performance and innovation, as well as to the general interest. Present in 19 countries with an extensive network of centers, Inetum collaborates with leading software vendors to address digital transformation challenges with proximity and flexibility. Driven by its ambition for growth and expansion, Inetum generated revenue of €2,500 million in 2023. **Job Description** Specialist Level 3 Support Engineer with a minimum of 5 years’ experience providing support for the client’s hybrid email infrastructure and native M365 suite tools. In addition to handling Level 3 incidents escalated from lower-tier teams, the role includes managing high-impact incidents, on-call duties and interventions, and preparing reports related to the infrastructure under management. **Requirements** Technologies and Applications * AD Connect * Exchange Online / EPS CheckPoint * Exchange On-Premise 2013–2019 * SharePoint Online * OneDrive, Teams, Power BI * Power Apps * Intune / Autopilot * Intune Connector * Microsoft Identity Manager with PCNS * GSX * Application Registration in Azure * Privileged Identity Manager for M365 * Advanced PowerShell knowledge * On-Demand O365 usage reporting * RBAC modeling * AIP for O365 * DLP for O365 * eDiscovery searches * Conditional Access (MFA / access restrictions, etc.) * Workplace by Facebook * Microsoft Purview * Azure Entra ID * Architecture design and deployment configuration for all listed technologies **Additional Information** **Desirable** English language proficiency—not mandatory Work Mode: Hybrid—primarily remote, with occasional on-site attendance at client offices upon request. Additionally, planned attendance at INETUM offices is required for team-related administrative purposes. English: Advanced