Job Summary: We are seeking a technician to manage technical support for heating, ventilation, and air conditioning (HVAC) systems, providing maintenance guidance and ensuring proper operation of installations. Key Highlights: 1. Practical experience in the HVAC sector 2. Strong customer interaction skills and ability to explain complex concepts 3. Organizational capability and autonomous incident resolution We are looking for a professional to manage technical support related to HVAC systems in Madrid. Main responsibilities include resolving technical inquiries, advising on equipment maintenance, and ensuring installations operate correctly at all times. This is a full-time position with an indefinite-term contract, offering a hybrid work model allowing 40% of working hours to be performed remotely. The ideal candidate must have practical experience in the HVAC sector and strong interpersonal skills to interact effectively with customers, explaining complex concepts clearly and simply. We highly value organizational ability and proficiency in autonomously resolving incidents. Occasional travel within the Madrid area is required for site visits or specific project follow-ups.