BARCELONA, B, ES, 08028 CaixaBank is a financial group with a socially responsible universal banking model focused on the long term, based on quality, proximity and specialization, offering a tailored value proposition of products and services for each segment, embracing innovation as a strategic challenge and a distinctive feature of its culture, and whose leading position in retail banking in Spain and Portugal enables it to play a key role in contributing to sustainable economic growth. What projects do we develop? Within our Directorate, we are primarily responsible for providing operational support to the Customer application, aiming to guarantee the quality of data in our Alphabetical database (basic data, activity justification, tax information). We also manage savings accounts and act as the Customer De-linking Office. Finally, we provide functional support to Document Management applications such as the Electronic Briefcase and Artificial Intelligence tools and Back Office tools, with the objective of automating and simplifying procedures requiring document handling. We continuously analyse the impacts that different applications require from our services, both functional evolutions and regulatory requirements. A large part of our work consists of defining the necessary requirements for Systems to carry out the corresponding adaptations. We maintain a high level of interaction with all Operations areas, as well as with other Bank departments, such as Risk, Systems, Business Control, Processes, etc. The vacancy offered is to fill a position within the scope of Document Management and Back Office Tools. Your responsibilities in this position will be: * Participate in various projects (remediations or processes) affecting the Entity’s document management processes. * Participate in the definition, development, implementation and monitoring of Back Office optimization projects based on Artificial Intelligence and support tools. * Liaise with different Bank areas to identify and define requirements to be transferred to Systems for application adaptations. * Collaborate with Systems in managing and monitoring the prioritization of project portfolios. Minimum requirements * Background in Information Technologies and Project Management. * Knowledge of the Bank’s commercialized products and services. * Ability to liaise with different functional areas. * Business Intelligence tools and advanced office software. Key competencies What do we offer? * Join the most innovative bank in Western Europe, according to The Innovators awards granted by the US-based magazine Global Finance. * Onboarding programme and personalized mentoring for your professional development. * Individual training pathway with access to our online platform, offering an extensive catalogue of self-learning resources to foster your continuous growth. * You will have full health insurance completely free of charge. In addition, you will be enrolled in the Pension Plan, to which CaixaBank will make contributions with your future in mind. * Flexible remuneration applied to transport, training, languages, childcare, among others. * Flexibility measures (remote working, flexible start times). * We hold the Top Employer certification, recognizing us as one of the best companies to work for. Job profile Responsible for preparing the organization to continue delivering business services during adverse operational events by anticipating, preventing, recovering from and adapting the organization to such events, and learning from them. Competencies **HARD SKILLS** BUSINESS IMPACT ANALYSIS DATA, PROCESS, EVENT AND OBJECT MODELLING EXCELLENCE, SERVICE QUALITY AND OPERATIONAL PROCEDURES INCIDENT RESOLUTION OPERATIONAL EFFICIENCY MODELS OPERATIONS PROCESSES, POLICIES AND OPERATIONAL PROCEDURES EXECUTIVE PRESENTATION DEVELOPMENT ADVANCED ANALYTICS AND PREDICTIVE MODELS QUANTITATIVE TECHNIQUES AND RISK ASSESSMENT / DESIGN AND MODELLING OPERATIONAL PROCESSES STATISTICS AND DESCRIPTIVE MODELS REPORTING MODELS AND DEVELOPMENT TASK AUTOMATION**SOFT SKILLS** ALLIANCES – COLLABORATION AND TRANSVERSALITY ALLIANCES – COMMUNICATION ALLIANCES – INFLUENCE ALLIANCES – CUSTOMER ORIENTATION HUMANISM – COMMUNICATION AND EMPATHY HUMANISM – LEADERSHIP AND TEAM DEVELOPMENT / SELF-LEADERSHIP ANTICIPATION – ANTICIPATION AND CHANGE MANAGEMENT EMPOWERMENT – RESULTS FOCUS DIVERSITY – PROMOTING DIVERSITY