Business Consultant

Description

Job Summary: We are seeking a CIO Deputy to oversee the operational management of the IT department, ensuring strategic execution in the Retail sector and operational excellence. Key Highlights: 1. Direct participation in technology management within high-demand retail environments 2. A highly visible role with direct contact with executive leadership 3. Continuous training and professional development **Who We Are** At h\&k, we believe great things are achieved as a team. We are a **technology consultancy** specializing in Microsoft, AI, and consulting, with over 30 years of experience delivering **Cloud projects within the Microsoft ecosystem**, powered by a young team that combines innovation, agility, and technical excellence. With **over 200 professionals, 1\.100 clients served**, and offices in **Barcelona, Bilbao, Cartagena, and Madrid**, we support leading enterprises across **Europe and LATAM** in their digital transformation—taking a holistic approach: we deliver **end\-to\-end solutions** across eight domains, spanning **M365 and Azure to Copilot, Data \& AI, development, and digital innovation**, always placing technology at the service of people. We are a **Microsoft AI Cloud Solution Partner** for Infrastructure, Data & AI, Digital and App Innovation, Modern Work, and Security, and hold **advanced specializations** in Modern Workplace, Security, and Azure. But beyond certifications or technology, what truly defines us is **how we work and with whom we work**. At h\&k, we don’t just talk about technology—we talk about people. Here, we work side-by-side, share successes, and learn from each other every day. Our culture is built on **closeness**, because we know trust is built both with clients and with the people who make up our team. Our purpose is clear: **multiply capabilities, multiply vision, and multiply impact**, always with a human touch. "Smart tech, human touch" is not just a slogan—it’s how we work, how we relate, and how we build the future—together with you. **Your Day-to-Day in This Role:** We seek a **CIO Deputy** who will act as the **IT Head’s right hand**, supporting operational departmental management and ensuring the correct execution of the technology strategy within a dynamic environment such as **Retail**. The role’s objective is to guarantee **operational excellence across the IT function**, coordinating cross-functional projects, supervising outsourced services, and ensuring technology supports business operations with agility. In this position, you will have the opportunity to: **Operational Management (Run):** * Oversee the daily operation of **key infrastructures and systems** (ERP, POS terminals, logistics systems, etc.). * Ensure system availability and stability, especially during critical sales periods. **Project Management Office (PMO):** * Monitor progress of strategic IT projects. * Guarantee adherence to **timelines, budgets, and technical quality**. **Vendor Management:** * Manage technical relationships with **external partners**. * Supervise compliance with **SLAs and operational KPIs**. **Process Optimization:** * Identify bottlenecks in IT processes. * Propose improvements to increase operational efficiency and reduce **technical debt**. **Budget Control:** * Support management of the IT department’s **OPEX** and track technology investments (CAPEX). **Representation of the IT Department:** * Participate in technical committees and operational meetings. * Represent the CIO in certain meetings or operational decisions when required. **What We Offer** * A **permanent contract** on a stable, strategic project. * Direct participation in technology management within a **highly demanding operational retail environment**. * A highly visible role within the organization and direct contact with executive leadership. * A dynamic environment where technology has a direct impact on business. * **Continuous training and professional development**. * Integration into collaborative, multidisciplinary teams. **What We’re Looking For** We seek an individual with an operational mindset, strong coordination ability, and a problem-solving orientation—capable of bridging technology strategy and daily execution. **Experience and Technical Requirements:** * Minimum **5 years of experience in IT departments**, in roles such as **Project Manager, IT Manager, or similar**. * Experience coordinating technology projects and supervising IT operations. * Knowledge of **ITIL frameworks** for service management. * Experience working with **Agile methodologies or PMP**. * Education in **Computer Engineering, Telecommunications**, or equivalent technical training. **Personal Competencies** * **Attention to detail:** Ability to translate strategy into concrete action plans. * **Conflict resolution:** Skill in balancing business needs with technical capabilities. * **Effective communication:** Ability to translate technical concepts into language understandable by other departments. * **Execution capability:** A **hands\-on** mindset to rapidly resolve operational issues. * Results orientation and collaborative teamwork. If you are interested in participating in technology management within a **demanding, dynamic, results-oriented retail environment**, **h\&k wants to meet you.**