At **ACTIVA**, a service company of the **Grupo Planeta**, we are looking to hire **a student support agent** for our Contact Center platform. ***Job Mission:*** * Provide **comprehensive and high-quality** support to students regarding academic processes, resolving their issues, managing their requests, and verifying that they have all valid documentation required to complete their procedures. This role aims to offer assistance, advice, and follow-up, ensuring a smooth and satisfactory experience throughout institutional processes. ***What will be your main responsibilities?*** * Provide phone support to students, answering inquiries and offering advice related to academic matters. * Coordinate and follow up on requests and incidents through ticketing systems. * Proactively track, review, and validate documentation submitted by students. * Verify and consult student records in the database to manage requests and provide support across various processes. * Handle administrative tasks within the Academic Secretariat, including document management, enrollments, degree issuance, and scholarship tracking. ***What would we like to see in your CV?*** * Previous similar experience in Contact Center environments. * Experience in document and data management. * Be proactive and enjoy working in a team. * Have a strong service orientation. * Ability to work with different communication channels, including chat, phone, and ticketing systems. * Proficiency in Excel and information systems (CRM, CTI, etc.) ***You would fit well with us if you consider yourself someone who has...*** * **Strong ability to communicate clearly and effectively**, both verbally and in writing. * A **dynamic, proactive, and solution-oriented attitude.** * **Attention to detail**, with the ability to detect errors or inconsistencies that could affect service quality. * A **continuous improvement mindset** and strong **results orientation.** * A preference for **teamwork** and collaboration. ***What do we offer?*** * **Temporary contract.** * Working hours of **30 hours per week** (schedule from 15:00 to 21:00\). * **Immediate incorporation.** * Work mode: on-site. * Salary: base according to Contact Center collective agreement. ***If you are motivated to join a team committed to education and student service,******we look forward to receiving your application!*** *At Grupo Planeta, we promote equal opportunities. We are committed to treating all applications equally based on their skills, achievements, and experience regardless of race, nationality, gender, age, disability, sexual orientation, gender identity, or any other category protected by law.*