DESCRIPTION **Are you passionate about the hospitality industry and do you enjoy providing close, high-quality customer service?** At **Pierre \& Vacances**, Europe's leading provider of tourist accommodation, we are seeking a dynamic, organized, and service-oriented **Reception Assistant** who wishes to join a team that values both its customers and its professionals. **Your mission** You will participate—under supervision and with limited autonomy—in the core tasks of the reception department, supporting the team in customer service, administrative management, and basic daily operations. **Your responsibilities** You will be part of the team responsible for delivering an excellent guest experience from arrival onward. Your main duties will include: * Assisting with in-person and telephone customer service. * Collaborating in check\-in and check\-out processes under supervision. * Supporting reservation management, documentation handling, and archiving. * Basic use of computer systems and front-desk tools (PMS). * Coordinating and communicating incidents to the relevant departments. * Assisting in handling complaints, following instructions from the supervisor. * Registering and updating guest data in the system. * Assisting with basic billing and collections under supervision. * Managing and classifying documents and correspondence. * Recording and tracking guest requests. * Providing operational support for the daily organization of the reception desk. * Using computer tools at a user level for daily management. REQUIREMENTS * Basic education in tourism, administration, or related fields, or equivalent experience. * Prior customer service experience is desirable. * Basic computer skills. * Ability to follow procedures and work under supervision. * Communication, organizational, and customer-oriented skills. * Languages: Spanish is mandatory; English or other languages are advantageous depending on the property.
David Muñoz
Indeed · HR
David Muñoz
Indeed · HR
