ORA Controller

Description

Job Summary: Ensure compliance with regulated parking (ORA) regulations through surveillance, control, citizen assistance, and reporting, contributing to service quality. Key Highlights: 1. Public space surveillance and control. 2. Citizen assistance and information on regulations. 3. Operation of technology for parking management. What drives and inspires us at Telpark is talent. **1\. Purpose of the Position** Ensure compliance with regulated parking (ORA) regulations in the assigned area by performing surveillance, control, citizen assistance, and reporting tasks. Directly contributes to the proper execution of the contract and to the quality of service delivered to the City Council and end users. **2\. Key Responsibilities** **Public Space Surveillance and Control** * Verify correct use of regulated parking spaces, ensuring compliance with tariffs, operating hours, and parking conditions. * Identify violations and issue official reports according to established procedures. **Parking Management from Visual Car Vehicle** * Perform parking control duties from the vehicle equipped with the Visual Car system, ensuring accurate license plate reading, verification, and supervision within regulated zones. **Citizen Assistance** * Inform users about regulations, tariffs, operating hours, and the operation of parking meters or mobile applications. * Resolve basic inquiries and route complex issues to the appropriate responsible person. **Equipment and Systems Monitoring** * Monitor the status of parking meters and report malfunctions. * Collaborate with technical staff to facilitate repairs or replacements. **Operational Management and Reporting** * Record daily activities in the system: movements, incidents, issued reports, areas patrolled. * Report irregularities or issues detected in public spaces (e.g., deteriorated signage, obstructions, etc.). * Participate in public space studies of both regulated and non-regulated zones. **Commercial Management** * Support commercial initiatives and inform users about available products and services. **3\. Internal and External Relationships** * **Internal:** Inspectors, Contract Supervisor, administrative and technical staff. * **External:** Citizens, Local Police, City Council. **4\. Professional Competencies** * Citizen orientation and clear communication. * Attention to detail. * Time management and organization. * Problem-solving and response to incidents. * Teamwork. * Operation of technological devices (PDA, apps). **5\. Position Requirements** **Education** * Compulsory Secondary Education or equivalent. **Experience** * Experience in customer service or similar positions (desirable). **Knowledge** * Proficiency in mobile tools and control systems. * Basic knowledge of municipal regulations (not mandatory; training available). **Other Requirements** * Valid Class B driving license. * Willingness to work outdoors. * Ability to perform repetitive tasks accurately. * Residence within the contract area is mandatory. **6\. Position Conditions** * Operational position under the ORA agreement. * Full-time schedule with shifts as defined by the local agreement. * Temporary contract. * 100% public space work. * Direct reporting to the **Inspector** and the **Contract Supervisor**. * Rest periods as stipulated by law. * Salary according to collective agreement. If you want to join a growing company undergoing full digital and cultural transformation, now is your moment.