#### **What will you do in the team?** As the **IT Subdomain Coordinator**, you will coordinate the management and evolution of a technological subdomain, ensuring the proper delivery of IT services and alignment among business needs, technical teams, and vendors. The Core Underwriting \& Product subdomain supports systems managing the full insurance policy underwriting lifecycle, the product catalog, and integrations with Sanitas Seguros’ distribution channels — including agreements with strategic distribution partners. The subdomain’s applications are critical to daily business operations: pricing, policy issuance, renewals, and coverage parameterization. The team simultaneously ensures production system stability and executes key evolution initiatives, including onboarding new distribution agreements and modernizing core underwriting systems. The successful candidate will lead a team of analysts, developers, and technical leads with deep functional expertise in the insurance business. Your main responsibilities will be: **Coordinate the IT subdomain’s strategy, planning, and evolution**, ensuring alignment with corporate objectives, technology architecture, and business priorities. **Manage demand, the initiative portfolio, and project prioritization**, tracking timelines, scope, dependencies, risks, and resources. **Oversee the delivery of technology services**, monitoring service levels, performance indicators, incidents, problems, and continuous improvement plans. **Coordinate internal teams, business areas, and external vendors**, facilitating communication, decision-making, and adherence to agreed commitments. **Participate in defining and improving IT processes**, applying best practices in service management, governance, security, continuity, and change control. **Prepare reports, dashboards, and tracking documentation** to enhance visibility into service status and support decision-making. **Identify opportunities for optimization, automation, and technological innovation**, promoting efficient, scalable solutions focused on improving end-user experience. #### **What do you need?** #### **Education:** University degree or higher vocational training in **Computer Science, Telecommunications, Engineering, Information Systems**, or related fields. Additional qualifications in **IT service management, project management, agile methodologies, IT governance, or vendor management** will be valued. #### **Other skills and knowledge:** Experience in **coordinating services, projects, or technology teams**. Knowledge of **ITIL, incident and problem management, change management, SLAs, KPIs, IT governance, and continuous improvement**. Ability to collaborate with technical teams and business units, translating functional requirements into technological solutions. Strong **organizational, planning, communication, negotiation, and priority management skills**. Results-oriented mindset, analytical thinking, autonomy, and ability to manage multiple stakeholders. Familiarity with project management tools, IT service management platforms, and performance indicator tracking tools will be valued.
David Muñoz
Indeed · HR
David Muñoz
Indeed · HR
