Customer Service Operator

Description

Job Summary: We are seeking bilingual (Catalan) personnel for customer service in the elevator industry, resolving inquiries and recording information to ensure efficient and personalized service. Key Highlights: 1. Growth opportunity in an essential sector with constant demand. 2. Initial training for rapid adaptation to a Contact Center. 3. Stable project with prospects to consolidate experience. Personnel are required for customer service in the elevator sector in Villaverde; bilingual Catalan proficiency is mandatory for telephone communication. The main responsibility involves resolving inquiries and incidents and recording information in internal systems. This role is essential to maintaining efficient service for thousands of users who rely on the daily operation of elevators. Effective and personalized service—building trust in a sector demanding speed and precision—is highly valued. Initial training enables rapid adaptation to a Contact Center environment. A growth opportunity is offered within an essential sector with constant demand. Rotating morning and afternoon shifts foster adaptability. Work has direct impact from day one, contributing to customer satisfaction. Strong communication skills and problem-solving orientation are required. Proficiency in office software and data entry is fundamental. Availability to cover scheduled shifts is essential. The position offers a stable project with prospects to consolidate customer service experience. Higher Vocational Training (FP2/CFGS) in Administration or related field. Office software knowledge. Bilingual Catalan proficiency (mandatory). Previous experience in customer service or call center roles. Excellent communication skills. Customer orientation and problem-solving ability. Shift availability.