Service Coordinator

Description

#### **Humanizing Technology.** We are a large company with a startup soul. We organize ourselves into expert knowledge units that collaborate with each other. Therefore, we are looking for **curious individuals**, who are **motivated by challenges and eager to grow both personally and professionally**, and who wish to join our team to have a **positive impact** on the world through technology. **ARE YOU UP FOR THE CHALLENGE?** ------------------------ As a **Team Lead**, you will join our specialized team delivering **professional Service Desk services**, where we assume responsibility for multi-client support certified under ISO 20000 and operate using industry-standard methodologies such as ITIL. Our user support center has implemented a talent management approach focused on enhancing team well-being and performance. **WHAT WILL YOU DO ON A DAILY BASIS?** ------------------------------- * You will be responsible for the professional development of the individuals assigned to your team. * You will ensure your team remains aligned with service objectives. * You will guarantee the correct delivery of SLAs defined by the Service Manager. * You will organize schedules, vacations, shifts, and all necessary arrangements to ensure the expected service availability. * You will participate in follow-up meetings to deliver high-level reports on service and team status. * You will understand clients’ businesses and how the Service Desk can positively impact both their end users and their business directly—by improving their processes and increasing return on investment. **WHAT DO WE EXPECT FROM YOU?** ------------------------- * Higher vocational training in Computer Systems Administration or equivalent higher education. * ITIL V4 Foundation certification or higher. * Languages: + English required at minimum B2 level. + Catalan required at minimum B2 level. * At least 2 years of experience managing and coordinating people. #### **WHAT WILL YOU FIND AT SEIDOR?** * **A diverse team**. We respect differences that make us more human. * **Camaraderie**. We work collaboratively and learn from one another. * **Flexibility and work-life balance**. Remote work is in our DNA. We promote flexible working hours and offer shortened workdays on Fridays and during July and August. * **Continuous learning**. Training in languages, technical skills, certifications, etc. * **Personalized career paths**, empowering you to decide how far you want to go. * **Autonomy**, and the opportunity to propose and drive new initiatives. * **Flexible compensation program**: daycare, meal, transportation vouchers, and private health insurance. * **Exclusive discounts and special conditions** on technology, entertainment, travel, etc. * You can participate in **socially responsible and environmental initiatives**. * If you have international aspirations, **we operate in 45 countries**. **Join our team and help us humanize the world through technology!**