B2C Collections Management - Temporary

Description

Job Summary: We are seeking a temporary back-office administrator for collections, settlements, and reconciliations, working in coordination with other departments. Key Highlights: 1. Customer service for internal/external clients and other agents 2. Close collaboration with business teams to resolve incidents 3. We value a positive attitude, work capacity, organization, and willingness to learn **Description** --------------- The Collections and Settlements Department is responsible for managing cash flow through customer payment allocation, premium payment processing to the Insurance Panel, settlement control, bank reconciliations, collections management, incident handling, among others, adhering to the operational excellence model and utilizing various corporate tools. This team works in coordination with other Business Support departments that provide services across all business lines and geographies. **The Role** * We are currently seeking a temporary back-office administrator to perform the following functions: * Customer service for internal/external clients and other agents; * Monitoring and follow-up on outstanding receivables; * Recording and updating payment information in our Brokerage system; * Close collaboration with business teams to resolve billing/payment-related incidents; * Preparing periodic debt status reports, proposing corrective actions, and reporting successfully managed measures. **Qualifications** ------------------ **Requirements** * Intermediate or higher education degree in Administration, Accounting, Finance, or related fields; * Experience in similar roles; * Strong ability and skill to work independently and as part of a team; * We value a positive attitude, work capacity, organization, and enthusiasm for learning; * Proficiency in Microsoft Office Suite (especially Excel) is essential; * Communication, analytical, and problem-solving skills; * Flexibility in adjusting priorities and adapting to daily operational requirements; * Experience in insurance sector back-office operations and familiarity with Brokerage or financial ERP software will be considered an advantage. *We’re committed to equal employment opportunity and provide application, interview and workplace adjustments and accommodations to all applicants. If you foresee any barriers, from the application process through to joining WTW, please email candidate.helpdesk@willistowerswatson.com.*