After-Sales Teleoperator

Description

Job Summary: We are seeking an after-sales teleoperator to ensure customer satisfaction, resolve incidents, inform about services, and manage inquiries in a dynamic environment. Key Points: 1. Customer follow-up and resolution of after-sales incidents. 2. Communication and proactivity to solve problems. 3. Management of inquiries and coordination of appointments. In Seville, an after-sales teleoperator is needed to follow up with customers after they purchase a vehicle. The role involves making calls to ensure satisfaction, resolve incidents and queries, and inform customers about promotions and additional services. Daily responsibilities include managing inquiries, coordinating appointments for technical inspections, and updating systems with data from each interaction. We require an organized individual capable of prioritizing tasks and handling multiple requests simultaneously, always demonstrating professionalism and a service-oriented mindset. The environment is dynamic, and the work is primarily conducted by telephone. The ideal candidate combines strong communication skills, a proactive attitude toward problem-solving, attention to detail, and basic proficiency with computer tools.