Accenture, recognized as a Great Place To Work®, is a global leader in professional services that helps the world’s leading enterprises, public sector organizations, and other institutions build their digital core, optimize operations, accelerate revenue growth, and improve citizen services—delivering tangible value at speed and scale. We are seeking **Unified Endpoint Management (UEM) Services Techs** capable of collaborating in dynamic environments, making impactful decisions, and actively contributing to continuous improvement of technology services. You will join multidisciplinary teams, helping operate and evolve critical IT infrastructures while ensuring high service levels and an excellent user experience. This position is based in Seville under a hybrid work model—working some days remotely from home and others onsite at the office, where you can build meaningful synergies with your team. Residency in Spain and valid Spanish work authorization are mandatory. **Responsibilities** * Operation and maintenance of Unified Endpoint Management (UEM) platforms (e.g., Intune, SCCM/MECM or equivalents), including policy deployment, patching, and software distribution across corporate environments. * Management of IT infrastructure events and incidents using monitoring tools, ensuring SLA compliance and resolution within defined timeframes. * Implementation of integrations between device management systems and other corporate platforms (e.g., ITSM, identity, security). * Identification and implementation of operational process improvements and automation through scripting (e.g., PowerShell or other tools). **Key Accountabilities** * Manage UEM infrastructure to ensure availability, security, and adherence to corporate standards. * Lead resolution of complex technical incidents—including root cause analysis (RCA) and remediation planning. * Coordinate with support, security, and architecture teams on the evolution of endpoint management services. * Define and implement service delivery improvements—optimizing performance, cost, and user experience. Familiarity with generative AI and AI-powered tools applied to this role is required, aligned with Accenture’s commitment to responsible and effective AI adoption. **Essential Requirements** * Minimum 2 years’ experience in Data Management and Integration. * Minimum 2 years’ experience in IT Infrastructure Operations. * Advanced proficiency in both English and Spanish. * Vocational or university degree in Computer Science, Telecommunications, or related fields. **Preferred Qualifications** * Experience in Infrastructure Event Management (duration unspecified). * Experience in Issue Management (duration unspecified). * Experience managing endpoints in UEM environments using tools such as Intune, SCCM, or similar. * Intermediate-level problem-solving skills in complex technical environments. * Intermediate-level communication skills in international settings. At Accenture—a company recognized as a Great Place To Work®—we champion a hybrid work model that, empowered by technology and our facilities, preserves the essential human connection needed to collaborate effectively with our teams and clients. This connection enables us to sustain our inclusive and diverse culture—and, according to Refinitiv, makes Accenture the most diverse company in the world. In addition, we offer benefits such as: * Health, life, and accident insurance * Medical services and wellness programs * Flexible compensation program and stock purchase plan * Flexibility programs (flextime, floating holidays, vacation time, etc.) * Personalized learning and development path * Sustainability initiatives and the Accenture Foundation * Employee networks focused on diversity * Additional benefits: Bankinter Office with special conditions and profit-sharing
David Muñoz
Indeed · HR
David Muñoz
Indeed · HR
