Integration Support Specialist

Description

Job Summary: We are seeking an Integration Support Specialist to support, scale, and optimize our integration ecosystem, combining technical support, partner onboarding, and continuous improvement. Key Highlights: 1. Technical support and partner onboarding in a dynamic environment. 2. Close collaboration with finance and operations teams. 3. Opportunities for professional growth and continuous training. **Company Description** **Do you want to be part of an innovative project within a rapidly growing company?** Septeo, a leading European software publisher, is a fast-growing group. In constant transformation, we have become one of Europe’s technology leaders—and a reference in software publishing—in just 10 years. This evolution is the result of collective effort: the fruit of determined, bold, and committed teams working side by side with simplicity, proximity, and trust. Driven by shared values, at Septeo we are united, we work together, and we transform together. But our ambition does not stop there. We aim to become indispensable across Europe—making Septeo a household name. That’s why we are looking to hire a **Billing Manager** to manage and optimize billing processes across the group’s various companies in Spain. You will work in a dynamic environment, closely collaborating with finance and operations teams, with direct impact on service efficiency and quality. **Ready to embark on this adventure?** **Job Description** We are looking to hire an **Integration Support Specialist** for our Integrations team. You will be a key player in **supporting, scaling, and optimizing our integration ecosystem**, combining technical support, partner onboarding, and continuous improvement. If you are interested in working in a technical environment involving APIs and direct interaction with partners, this role is for you. **Your Mission** Ensure the proper functioning and growth of the Ulyses PMS integration ecosystem, acting as the liaison point between partners, product, and internal teams. **Responsibilities** **1. Partner Support (RUN)** * Management of technical incidents related to integrations (APIs, workflows, data) * Diagnosis and follow-up with technical teams (N3\) * Management and prioritization of bugs in JIRA * Support during onboarding of customers with already-active integrations **2. Onboarding New Partners (BUILD)** * Technical guidance for API-based integrations (Open API / Partner API) * Explanation of technical documentation and workflows * Configuration of sandbox environments and credentials * Support during development (debugging, validation, incident handling) * Follow-up through certification and pilot phase (first customer) **3. Continuous Improvement (SCALE)** * Identification of recurring incidents * Proposal of process and documentation improvements * Standardization of API use cases **4. Internal Advisory** * Support for internal teams (Spain and France) * Guidance for commercial and operations teams on integrations **Requirements** * Experience in technical support or integrations (SaaS / APIs) * Knowledge of REST APIs (endpoints, requests, authentication) * Proficiency with tools such as Postman * Ability to read and interpret JSON / XML / logs * Experience with JIRA or other ticketing tools * Ability to communicate effectively with both technical and non-technical stakeholders **Languages** * Spanish: native / advanced * English: advanced (mandatory) * French: highly desirable **Additional Information** Permanent contract and job stability. Competitive salary commensurate with your experience. Opportunities for professional growth and continuous training. Collaborative, dynamic, and technology-driven work environment. Modern offices with excellent location.