Inside Sales Representative

Description

This position is part of our commercial team and aims to manage an assigned customer portfolio. The candidate will be responsible for building and maintaining strong customer relationships, identifying new sales opportunities, and ensuring a high level of customer satisfaction—serving as the primary point of contact for customers and taking ownership of developing long-term business relationships that drive sales growth. **Key Responsibilities** * Make outbound calls to generate sales and service opportunities. * Handle inbound customer calls. * Develop and document account growth and development plans for both existing and new customers. * Accurately record and maintain up-to-date customer information in the CRM system. * Prepare precise quotations and commercial proposals, as well as manage manual orders, ensuring adherence to key performance indicators (KPIs). * Collaborate with all ADI departments and suppliers to strengthen ADI’s market presence. * Route customers to appropriate teams for technical support, account inquiries, or other specific needs. * Drive additional sales (upselling) through cross-selling of products and comprehensive solutions. * Support onboarding of new customers and revenue generation. * Manage customer expectations and maintain effective communication to resolve incidents, complaints, and billing-related inquiries. * Communicate effectively with both external customers and internal teams. * Deliver an excellent customer experience in all interactions, aligned with the principles and standards of our Customer Experience (CX) strategy. * Submit an accurate and updated weekly forecast of monthly sales. **Required Experience:** * Prior experience in Inside Sales, Account Management, Business Development, or Commercial Support roles. * Demonstrable experience managing a customer portfolio and achieving commercial targets. * Knowledge of consultative selling, upselling, and cross-selling techniques. * Experience using CRM tools for customer, opportunity, and sales forecasting management. * Ability to interpret quotations, orders, commercial inquiries, and post-sales follow-up. * Fluent or native Spanish proficiency. **Additional Valued Experience** * **Experience in the security product distribution sector is highly desirable**, especially in electronic security solutions, video surveillance (CCTV), access control, intrusion detection, fire detection, or related technologies. **What We Offer:** * Competitive compensation package—including a variable pay component tied to goal achievement. * Pension plan. * Life and accident insurance. * Opportunities for continuous training and professional development. * The chance to join an ambitious international project. * Flexible working hours: start time between 8:00 and 10:00, end time between 17:30 and 19:30, depending on chosen start time. * Reduced working hours on Fridays and an intensive summer schedule from July 6 to August 31. * 23 days of annual vacation, plus December 24 and December 31. * 8 annual hours for personal matters. * Employee Assistance Program, offering both professional and personal support and guidance. * Free coffee, tea, and fresh fruit in the office. #LI-TC1 #LI-ONSITE